We just dropped a sizable down payment on a club membership here two weeks ago. The guys at the pool were awesome. I am a timeshare owner and have been disappointed in the lack of activities and pricey $18.00 drinks. No thank you to the rundown sister Hotel! Marriott's explanation doesn't quite make sense. I know an owner. Yes, all above is true!. Far from Cabo but was a great resort. Im supposing the sound was magnified for the listeners benefit. Thanks for carrying this story. I am a owner too, please add me to any email distribution list - [emailprotected] Thanks. Surely there must be some fair and equitable resolution for US and other foreign citizens for if not, and if the Government of Mexico does not promptly act in the interest of buyers, this will heavily damage the entire Mexican timeshare industry. This hotel is a great place to bask in the sun with a beachfront location and beachfront dining. There were sounds of jackhammers in the background. Supposedly Solaz has a 25 year management contract with Marriott. We were charter owners that bought Solaz in 2016 (pre construction) and had construction delays similar to the " infrastructure" verbiage of today. They belong (according to my slimy salesman) to a rich tomato farmer family from Mexico. It took us 5 years and $28,000 dollars to escape their tentacles. View All Villas One-Bedroom Villa This is surprising news! We will be investigating what is going on and get down to the truth. It says, "THE HOTEL IS CURRENTLY CLOSED TO ADDRESS IMMEDIATE AND UNANTICIPATED INFRASTRUCTURE NEEDS. They are dragging out the process to try to outlast our efforts. This is the place for young and adventurous explorers aged between 13 -19 to find a sanctuary of free expression and enjoyment. I have asked for a full refund of all my money and was told I would be Add in the fact that we had a full kitchen and hit Costco on the way in, we saved an extra who knows how much in food and especially acohol. Solaz closed permanently states Google, if we dont accept the downgraded offer to Del Mar can we exit our timeshare contract? Here is a link to a discord channel for live discussion on this topic, I am currently in Cabo at the JW after being kicked out of solaz. Natalle Corbin - can you share steps you are taking to get your purchased timeshare cancelled? I am a past President of the Los Cabos MLS, Multiple Listing Service for Real Estate. Some of the email addresses are not valid making it difficult for members to contact anyone to discuss transferring our reservation over to the sister hotel. I tried calling them only for the phone to ring and ring. Stayed in both last year. For what you pay, you get a (tiny) fractional share of the use of a unit in a resort property. I just had a stay at the solaz last month with fourth night free booked with ford. Food poisoning, bad service, poor covid measures, staff were overall bad. I have never heard of anything like this before. Best things about the hotel: architecture, beachfront pools, room (all stunning). ABOUT SOLAZ, A LUXURY COLLECTION RESORT. We got the Email yesterday and Scooting us all over to Hacienda del mar is not right! I spoke with an agent at Concord Servicing Corporation (the firm that handles contract payments for Solaz) this morning to advise I would be withholding further payments on my contract (thankfully I opted against full payment upfront). TripAdvisor has a statement showing the hotel closed through the end of 2021, https://www.tripadvisor.com/Hotel_Review-g152516-d12894969-Reviews-Solaz_a_Luxury_Collection_Resort_Los_Cabos-San_Jose_del_Cabo_Los_Cabos_Baja_Californi.html. The number in the email they sent doesn't work for me. The company also operates award-winning loyalty programs: Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest. Solaz, a Luxury Collection Resort is an architectural gem designed in harmony with its environment. Such as the owner of Solaz Los Cabos. My husband reached out to the guy who pushed the time share on us via IM. It is important to note that most Resorts require legal notice to be given at the address of that Resort. The next day I unplugged phones and when I went to the shop I only paid i cash or card, never a room charge. Looks like a member revolution in the makingFeel very sorry for the workers losses as well as potential blow back from members. In a display of arrogance, the options were presented as benefits to the Solaz ownershardly. Natalie Corbin we bought timeshare and would love to know how we can get out of this as we are yet to get hold of reservations to book our timeshare. Please share what youre doing to cancel. Each hotel and resort is a unique and cherished expression of its location; a portal to the destination's charms and treasures. We purchased a timeshare in January 2020 and have not used it yet because of travel restrictions. Of course have not been able to use for two weeks. I'm interested in knowing what steps Natalie Corbin is taking. We are new timeshare owners and bought because we wanted to participate in Third Home. I will be shocked if there is not a class action suit of owners especially if this goes beyond one year. We did love the property, but part of that love, was that they were Marriott partners as well. Hi! Is a class action suit a possible option? Meanwhile Solazs own website has been updated to state the following: The hotel is currently closed to address immediate and unanticipated infrastructure needs. It sounds like it's all a mess and given our VERY large despoit we made earlier this year on a 25 year timeshare, I am very disapointed in this news and the lack of communication. Mexican timeshares are mostly (if not all) RTU (Right To Use) - meaning you don't own diddley squat. All other dining experiences were forgettable. I purchased in 2018. Have a friend staying here now and heard all the great things about it this past weekend + amazing pics texted to me. Solaz, a Luxury Collection Resort, Los Cabos - Booking.com This is crazy they are trying to put me in a hotel that is not what i paid for and trying to charge an arm and a leg for a "sister" hotel. Thats not the problem. In addition they were still trying to sell How can you think they are an amazing hotel when they did not give any warning to owners or employees of a long term shut down. We purchased timeshare in June 2021. Then I am told it is closing..maybe for good. Rooms & Guests. no room upgrades while they are supposed to be operating at 50% capacity during covid. They are licensed in US and Mexico. Our contract states if we decide to stay at the Hacienda , we would get a presidential suite for two weeks. They have breached the contract and apparently have no plans to resolve our complaint. We weren't looking to buy AT ALL but since we had nothing to lose we got them down to a fraction of what their "list price" was and knocked off 5 years of the total ownership time. No timeshare push, no noise issues that I can remember. The 34-acre beachfront oasis overlooks the Sea of Cortez and invites guests to discover the enduring beauty of Los Cabos as it reopens, revealing new luxury suite offerings and a fresh dining concept. Thanks!! People bought a timeshare for a set number of years and paid a big amount upfront for that, and theyre basically being offered to be put up at an inferior property (where paid rates are a quarter as much as at Solaz), or to have their annual maintenance fee waived, among other options. In Los Cabos, Mexico, luxury hotels lure grownups with cushy amenities Solaz and Zadun. We stayed here in June 2021 and loved our stay there. We have tried calling but can't get through and have emailed but haven't heard back. Hi, I would appreciate to be included in the e-mails . Smart rooms are controlled with Crestron technology, from check-in to check-out, to maintain temperature levels, lighting, and even to close the curtains when the guest is not in the room. I would like to be included in any coordinated group information sharing. You never know what is going on in Mexico. [emailprotected] Maybe there is something that can be done. Financial times are hard enough as it is and throwing away money monthly truly hurts!! Marriott is giving me the run around and my vacation is in a week. After several months later they did as we told Marriott that we were prepared to issue a cease and desist order. Now, we received an email that they closed the resort. We are also 2 week timeshare holders. The area around Cancun is littered with projects that will never be finished. Not clear at all whether this is going to help or if well end up having to shell out a lot of $ to the lawyer to get our refund. So no more Cabo cause of a bad experience at a timeshare that is irrelevant to the location? So mishandled. Solaz Los Cabos walkway to room Solaz Los Cabos room exterior. Actually in my top 3 Marriott stays. If anyone actually gave the concept any thought, they'd take their money and run like hell. The resort features 53,000 square meters of green areas, greatly reducing its carbon footprint by returning oxygen to the environment. Please view our advertising policy page for additional details about our partners. Haha i kid but yes if you use it to the fullest a timeshare can make sense. With a large portion of the world back open again, you'd think that the travel reviews would be back, but they seem to be few and far between. Safety. @Natalie how can you share this information with me? We had a problem with noisy neighbors, which were clearly hearable due to the connection door, that our room had to their room. Our guests have been relocated to other luxury hotels in the Marriott portfolio located in Los Cabos. Whats more, they serve as guests own guided storyteller and Baja expert. We have a reservation there starting July 19 and no word from them! I bought a time share here but have not used yet due to pandemic and now what the heck will be the future of Solaz. At this point, we prefer to cancel our membership as it's not certain how long this remodeling process is going to take. The accommodation offers 5-star accommodations with a sauna and hot tub. The agent noted my account accordingly and said Concord had been advised that owners would be sending a letter by US Mail that details the Solaz closing on July 14 (as in tomorrow). Other QGC projects have included Hacienda del Mar, featuring The Sheraton Grand Los Cabos, two of Mexico's most renowned golf courses, and abundant residential offerings. We were scheduled to be there in August for our anniversary. and then all the money lost on Solaz? The brand new Marriot resort offers extraordinary encounters with its local treasures, delivering a tailored journey for its guests in 128 ocean view guest rooms and 13 suites. We are a party of 5 and no available hotel rooms. As noted, this may be what was passed on to the employees and the real reasons are different. Feel like you have to give us the full review now Lucky! We are also 2 week timeshare holders. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2022, Gringo Gazette. even though I'm just a gold member booking though virtuoso, I felt the elite benefits were lacking. I have been a time share owner since 2019. I think theres more to it. We are at the sister resort, Hacienda Del Mar, and are owners at Solaz as well. looks like its reopening. We booked a room at Solaz while we were staying at the JW Marriot in San Jose Cabo. Having seen pictures of the hotel online and how beautiful it looked, it was sad to see them slowly taking it apart (as they cannot do a straight demolish). I bought my timeshare in Jan 2020 and have not used any weeks due to the pandemic. The Residences at Solaz, a Luxury Collection Resort, Los Cabos. They are ruining our credit on purpose. Could you send me info as well. [emailprotected] I am a three week owner and paid everything upfront. Has anyone heard anything about the status of the property? 1 review Solaz timeshare owners 1 year ago Save Looking for owners only, I can't get in touch with anyone including sales staff. We've stayed in the suites so there isn't any of the street noise mentioned. Spa offerings specifically designed for men are also available through the Gentlemen Scape options. I would also like information about getting my timeshare at Solaz cancelled and refunded. Rather there are a few other problems, the biggest of which is that the hotel seems to exist solely as a way to push the sale of timeshares. We stayed in one of the large pool suites in late 2019. We just purchased this time share in the fall of 2020. My speciality is tile and stone and I observed all the stone going on the ceilings to be incorrect. I am in the process of identifying appropriate legal action myself. I have not used 2021 yet. Now that we are a week out the prices of other hotels are drastically more expensive but we are looking at Zadun as a back up. They put a negative account on my credit report and I am in the process of disputing it. Thats basically it. Your email address will not be published. My info is secondhand bit matches. There was one good show though - Marriott Vacation Condo in Orlando. Just out of luck?<<, This is the version of our website addressed to speakers of English in the United States. Every employee lost their job with absolutely no warning and owners have hundreds of thousands of dollars in their time share. Not putting GIF outlets in the bathrooms of some of the resorts (electrical safety) is one thing but ?? Nothing more than a scam. We, as well, have a time share at Silas. In fact, we were there 3 weeks ago and it was pretty busy with guests. We are new owners of Solaz, upgraded from Hacienda Del Mar in 2019. I told him Hi cindy, can you please keep me updated on whatever communication you received from the resort. It has always been delightful and I have NEVER heard the noises coming from the road that the writer heard. It closed approximately 2 weeks after the Surfside Condo in Florida collapsed due to structural problems. The RTU's are typically 10-year contracts, so once you buy, after 10 years, if you don't renew, you're "out". Rancho Pescadero Resort Closed for Investigation. I have not used 2021 yet. I was told when I arrived here that Solaz was covering it. I can help with this property to re-open. We only bought a 10 year plan and have only used the property twice. Published: July 18, 2021 Updated: August 20, 2021 131 I recently wrote about how Solaz Los Cabos (which is a property with both a hotel and timeshares) suddenly and mysteriously closed down last week. I got married at Solaz in oct.2019. I did not get any discounts on food which they promised. My husband and I are owners at Solaz as well. We received an email today stating that the property has closed effective immediately until further notice. Welcome home to the new standard of extraordinary living. You pay thousands for the right to stay there one week per year. We have 2 weeks per year for the next 20 yrs and paid up front as well. Lets keep in touch, owners need to band together and figure out how to navigate through this I have attempted to reach out via telephone and email without any luck. I was at the resort yesterday, 7/15/21, and spoke with the security guard at the front gate. Trying to figure out our next steps. This is so bizarre. Maybe someone can can enlighten the rest of us. Please add me to follow ups. My trip was literally in a week. I stayed this property last month and cannot confirm any of your complaints that you made about it. American Express tried to help but was unsuccessful. I have about a 1 1/2 years left on my purchase contract. The resorts Artisan Butlers are ready to anticipate guests' needs and offer exclusive and dedicated 24-hour service. I purchased a time share at Solaz in November of 2019. Rooms near the beach are more quiet. I actually stumbled across the article while searching the internet for a random item. Different folks, different strokes, I guess. Enhancements to the property include the addition of 21 new luxury suites, including the Villa Solaz Suite. Would you please email me at [emailprotected], I would love to see what you are doing. Not the case this time. not anchoring foundations to bedrock is a totally different situation. Definitely disappointed. Regardless, I hope it reopens and stays within bonvoy because it was a great value for point redemptions. We all need to get reimbursed for the yearly maintenance expenses or they need to put us all up at an equally nice hotel. The Luxury Collection Hotels & Resorts, part of Marriott Bonvoys global portfolio of 30 extraordinary hotel brands, is thrilled to once again welcome guests to Solaz, a Luxury Collection Resort, Los Cabos. Info: Solaz Los Cabos, Kilmetro 18.5 Transpeninsular Highway, Los Cabos, Mxico; (833) 887-6529 Viceroy Los Cabos: This stunning hotel opened in May and has been wowing visitors ever since. It is all sad really. Please include us in your emails too if you dont mind. CATERING AND EVENTS. My husband and I are speculating that the owner had a parting of the ways with Marriott, because Hacienda Del Mar is no longer a Marriott property. I visited Solaz and had the time of my life!!! hearing from them in about 30 days. In style they tend to be either steroidal haciendas or monumental hulks. The jw Marriott does not compare experience or price wise to the solaz. I paid for a 10 year Time Share plan, my first visit was this coming Oct, now they're offering Hacienda Del Mar but can not give us any dates, I stayed at Hacienda Del Mar last year, this is an Old Hotel nothing like Solaz. We also just bought so were waiting to hear more. I hope they get the situation, whatever it is, worked out. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram. the time share push I have heard about previously but didn't realize it was going to be that hard. Preferred it to WA Pedregal as well. I might be a little biased though because I stayed on a severely discounted healthcare rate. I got married at Solaz in oct.2019. We did experience the brief and slightly awkward timeshare pitch in the museum at check-in, but I will take that any day over staying at the JW Marriott in San Jose del Cabo. Even though I may never use solaz again, until they reopen (maybe). @Lucky or @Tiffany -- a typo: "and there various theories and claims" > a missing "are.". I still need to do more research but it doesn't appear that any other major hotels are closed in the area as others in the comment section have even mentioned being at JW Also just spoke with a Marriott CS agent, and they purported the same thing and they also mentioned the evacuation was due to CV-19. Thank you. They said they just found out. Needless to say my trip was cancelled. Treat yourself to a body wrap, a body treatment, or a body scrub at Ojo de Liebre Spa, the onsite . Well, I may be exaggerating a bit. They say my investment is 100% safe, they should fine a hotel equal to Solaz and pay for our reservation, that's the right thing to do. I stayed there and thought it was fantastic - room and having multiple restaurants to choose was excellent - my room was quiet and beautiful - I do hope itll reopen - ps - golf was 1 mile from it -. Then I am told it is closing..maybe for good. Supposed to be there this Wednesday thru Sunday and was given the same reason. Solaz, a Luxury Collection Resort, Los Cabos, Mexico - FlyerTalk We were charter owners that bought Solaz in 2016 (pre construction) and had construction delays similar to the " infrastructure" verbiage of today. We were instructed that they will transfer points to RCI and we have to book ourselves. There has to be something that can be done. phone to administration official and was told I could only email them. Please include me in discussions on what can help timeshare owners re Solaz .
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