Every single time I have to search for the school again. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Together, we look forward to enhancing high school athletics and activities as a combined company with innovative technology and exceptional service. This site is not secure. I have asked twice now for someone to call me and they have not. I purchased 4 tickets for Mountain View high school in Mesa Az for October 7 away game at Dobson high school in Mesa Az on September 30, 2020. Payment options from credit card to Apple Pay allows buying tickets to go smoothly especially after the original purchase. https://hubs.li/Q01Fqq7L0, The winter postseason is upon us! The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Checked the apple wallet. Then I tried to pay for two at a time, it would not let me. How to Contact GoFan Customer Service/Support GoFan: Buy Tickets to Events Contact Information Listed below are our top recommendations on how to get in contact with GoFan: Buy Tickets to Events. About us I was immediately skeptical that I would not hear back with the game 2 hours away, but to my surprise I received a email within 5 minutes from Danielle who reestablished my tickets . cash to get in to the game. And finally, the ease to validate on site makes getting into the events a breeze. I see confirmation of purchase on my credit card statement but I have not received an email with my tickets yet. As the official partner of 39 state associations, GoFan supports events at thousands of schools nationwide, each with specific requirements. Several types of goods are exempt from being returned. Schools love the time-saving aspects of scheduling and reporting, and fewer staff members are needed to operate an event. Fans are able to purchase tickets in just 4 easy steps. Ive called the schools directly to make sure they are available on the app when I dont see them. Managed, audited and processed orders totaling $10K or more in sales a day. Heres an overview of what happens at the gate: Self-service functionality can save time for schools and fans alike. The app will not accept my sign in and the website always shows an error. We are experiencing problems with the site. We will wait till we are at the ticket counter to ensure the school actually uses this app. PrimeSport-Sports tickets, vip hospitality, events. Every schools community, venues, and staff are unique. Schools have seemingly adopted this platform in a response to the pandemic but it highlights a culture of profits over parents. They were 50 + car that could get into the game. I paid for three tickets for the Ironwood HS ,Desert Edge HS football game for Oct.23rd and did not receive a confirmation email. Not all people have smart phones, but I guess excluding them is OK for you as long as you get paid. Parenting is one of the most challenging and rewarding roles God has given us in this life, and because of Say this prayer daily or print it out and place on your fridge, etc. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Pls. question box comes up with a solid "NO" I Purchased tickets on a Monday the week of the game was to be played, and the day of the games (friday) my tickets were not available to me. GoFan | Alpharetta GA - Facebook versus Pleasant Valley H.S. How can I get my funds back? The largest high school ticketing solution in the U.S. Download our app: https://apple.co/3S6UIC5 IF I CANNOT TRANSFER THE TICKETS TO MY CELL PHONE, IS THERE ANY WAY I CAN VALIDATE THE EMAIL PAPER TICKETS AT THE GATE? I bought tickets from this app website on my desktop when I saw their ad for their app. The service was fast and easy to use. Prevent apps from taking your money without permission. Tried the website. How do I get a confirmation email? Sports company. Function as the customer advocate and provide internal feedback on how we can better serve our school. Buying Tickets with GoFan - GoFan School Support What a useless piece of trash app. Otherwise, can i get a refund. Fun, flexible, and collaborative work environment. At work ordered tickets for tomorrows game. Theres currently a game available now with tickets that I cant see through this app, but someone sent me the purchase link to from their phone. I HAVE TRIED REPEATEDLY TO BRING UP THE TICKETS ON MY CELL PHONE BUT I CAN NOT BRING UP THE TICKETS. My card has been charged twice for one game. football, basketball, performing arts and more. My order number was 8718441. We also had a situation where our son missed a game due to illness a few hours before kickoff. . So buyer beware!! or state association Number of comments: 0 Reserved Seating . At this point I am banned from admission to every athletic function. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. I choose to sign in through Facebook, takes me to the same exact page on safari, click sign in through Facebook, takes me to another tab which finally is Facebook. Our Vision is to spread the word of God through the production and publication of christians works with the ultimate goal of winning a multitude of souls for the kingdom of God. GoFan makes ticket-purchasing very efficient. Paid and waited for something to happen or prompt for an email. English (US) . Get a free Virtual Credit Card to signup for Subscriptions. Apps Here is a link to our iPhone mobile app: GoFan Mobile App COMMITTED TO YOUR SUCCESS Exceptional Fan Experience We strive to provide fans with the easiest and fastest ticketing experience. please help. Thank you. Request a demo to discover why thousands of high schools use GoFan digital ticketing to save time, increase revenue, and improve the fan experience. Hoping theres a class action lawsuit soon. What a waste of money and time. Tried to login from GoFan and it keeps saying go to google for latest version. Purchased tickets and the other team cancelled the game 2 hours after I HAD to purchase through GoFan. I had to buy 2 tickets because when I got to the game the ticket wasnt showing but it charged my card, Created an account and paid for 3 tickets for the Davidson vs Murphy game tonight in Mobile Al. Lisa M Swader, I am a single father of four kids who attend Brandon schools in ortonville mi. To be eligible for a return, your item must be unused and in the same condition that you received it. After the last update, Only half the events listed for my school have shown up in my app. Event Ticket Sales in Mobile HQ. Upon arriving at the school we were told that the school NEVER sells tickets online and does NOT have an account with this app. Contact GoFan: Buy Tickets to Events Customer Service/Support - JustUseApp Dont purchase GoFan tickets in advance because EVEN if they advertise the game tickets on their site, they may not do you any good when you get there. Leading Provider of Digital Tickets for High School Events | GoFan THE FOOTBALL GAME IS TONIGHT' I PURCHASED 2 TICKETS TO THE ESTERO HIGH VS NFMHS FOOTBALL GAME TUESDAY AUGUST 17 USING MY CELL PHONES BUT THE TICKETS WHERE SENT TO MY EMAIL ADDRESS. Order#3789462 Paid and sent them to my home comp. I am not sure how this app gets away with selling tickets to a school that they dont have an account with. WHEN WILL THE MARION HIGH SCHOOL, MARION, S.C. FOOTBALL TICKETS GO ON SALE ON GOFAN.? GoFan: Buy Tickets to Events 4+ - App Store Shame on you GoFan!! How To Cancel GoFan: Buy Tickets to Events | 2023 Guide - JustUseApp My husband never will be able to go to games by himself because he does not have a cell. But every time I go to an event and try to quickly pull up my mobile pass GoFan requires a new login with email and password. Now thus app takes its slice as well. I am disputing the second charge with both you and the credit card company. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. So far it worked fine. Schools should look for a digital ticketing platform that is flexible enough to handle differences while still maintaining the quality and ease of service for ticketing. We have had to use go fan for most of our kids sports this year. (Thankfully the charges for the tickets never posted on my credit card.) provides digital ticketing and streaming services to over 10,000 schools. GoFan | LinkedIn Yet, saying it and doing it are two different things. Neither the ticket taker nor I could get to use tickets. Change The Date And Time For Your Event In Mobile HQ. I have several charge discrepancies. Date 04/19/221, I need a customer service rep to email me or call me asap. I purchase 4 tickets yesterday for the Kendrick High School vs Jordan High School in Columbus Georgia and I did not get a confirmation I called the bank and they said that it was pending, I purchased 4 tickets this am to the Milton High School bs Pope High School Varsity Volleyball Game today and it kept timing outThe purchase finally went through. I am not sure how GoFan gets away with selling tickets to a school that they dont have an account with. I DID NOT purchase two tickets twice. Skip to the main content. Categories. Cant take cash so had to use school comp at door last wk. I am trying to purchase 5 tickets for this Friday's game but it isn't processing. In this role, you will work closely with other Customer Experience Specialists and other cross-functional departments. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Our school is Dickinson High School in Dickinson, Texas 77539----------- Thank You, Theo. To cancel your GoFan subscription on PayPal, do the following: I used my debt card to buy 2 tickets to tonights football game and was charge twice A bookkeepers best friend with no cash to count, streamlined account reconciliation, and transparent financial reports available on demand. We created this overview to outline the ideal (and real) process that works for schools and associations using digital ticketing in the playoffs and regular season. My credit card shows I am charged for the tickets. Go back to GoFan and it wants me to buys tickets again. Click on "GoFan: Buy Tickets to Events" or "Huddle Inc" to cancel. Buford, Georgia. Nothing. https://hubs.li/Q01CZy2T0, Broadcast Media Production and Distribution, External Crunchbase Link for last round of funding, Join to see who you already know at GoFan, Director of Learning and Development jobs. You will be responsible for paying for your own shipping costs for returning your item. Im wondering if I can get a confirmation on those tickets. Nov 12th, 4:05pm, I entered the wrong email and didn't get a confirmation number the right gmail is listed above. The phone keeps ringing busy. Even with state capacity rules, we have proof of that instantly. my ticket conformation didnot come to my g mail acct. Well now I have been excluded even though I had enough cash on me to buy 20 tickets. My debit card was charged, but I have no tickets. game in Jacksonville, AL. GoFan HQ - GoFan School Support today it charge my card again, I wanted to download da go fan app for the android phone but it want let me I need help, I purchase 5 ticket and l have not receive my confirmation information for the east side high vs southwest high please send my information. Discover which options are the fastest to get your customer service issues resolved.. They are constantly working to stay on the forefront of the needs of the high school and fans in the high school space. I received an email confirmation of two tickets purchased for $10. But at 330p. Its Friday night across America and GoFan is down. I have downloaded and redownloaded a bunch of times! - Customer service offered by GoFan is second to none, - Multifunctional method of receiving tickets via email, app, or in real time, - Costs to purchase online is comparable if not better than the competitors, - Payment options from credit card to Apple Pay, - Box office feature allows for a professional experience for the user and school management team, - Real time data analysis provides instant feedback. So far does as advertised. Get a free Virtual Credit Card to signup for Subscriptions. Selling and buying tickets with GoFan is easy! Article created 6 days ago. GoFan: Buy Tickets to Events 4+ - App Store Shannon Streiter - Customer Success Manager - GoFan | LinkedIn I have attempted to contact Huddle with zero success. I email support and they say they are having issues. GoFan Customer Service I do not understand how an app can not fix the problem on their end. GoFan has empowered thousands of schools to save time, increase revenue, and create meaningful experiences for their students and communities. Head to visit GoFan.co or download the GoFan iOS app. Do you believe they charge a convenience fee for it not to even work. Can you help? Click "Edit" beside the GoFan: Buy Tickets to Events app and then click on "Cancel Subscription". I guess Ill have to call my bank and stop the charge in order to get my money back. Thank you for your assistance Copyright 2020 Go Fan Yourself. Well missed another game. Mar 16, 2022 1:45:05 PM. Step 1: Search for your school. Prevent apps from taking your money without permission. How do I enter the correct password? To learn more about elevating the event experience for your fans with digital ticketing, contact us or check out our guide on How Schools Can Handle Fan Questions During the Playoffs. Fans can easily buy and share tickets to all school events and enjoy contactless entry. Millions of fans nationwide use GoFan to discover and enjoy their favorite events. Were looking for our next exceptional team member with a passion for providing best-in-class customer experiences and helping us uphold and surpass our commitments to the customers we serve. Bluetooth, you can process payments, send receipts, and manage tickets and If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. Add and edit your own events, manage capacity, release select tickets early for family or home fans, view event sales in real-time, download financial statements, and more all from an elegant, intuitive platform. Please contact me or send email thank you. Ask once then stop asking for goodness sakes.It is bad enough that we now have a 20% price increase and this is the only way to pay for tickets to our games, but constantly asking for location info makes me highly suspiscious the company does more with location data than just "help" you find your school. 5900 Windward ParkwaySuite 250 Alpharetta, GA 30005. Nothing shows up in 'PlayStore' Absolutely avoid this if possible. They are not able to resolve the problem on their end. Your real card info stays hidden. How can you get through to them the number has been busy since 1:00 today, I purchased two tickets for the Madison Central, Grenada football game. Very few websites allow you to remove your card details. On your homescreen, Tap and hold GoFan: Buy Tickets to Events until it starts shaking. I think I put the wrong email havent received an email, I purchased 4 tickets yesterday 11/2. But now, schools and fans are ready to leverage the efficiency of digital ticketing and remove cash from the gate. Mobile HQ: How to Redeem Tickets for Fans. Search your school The game is tomorrow evening. But, the one thing I will say could make this better is to be able to use Apple Pay. I gladly supported Cobb County School system while my daughter attended schools and long after she graduated from UGA. this app is the industry leader in high school ticketing services and used by athletic departments across the country. Maintain high customer satisfaction with a primary focus on providing the best customer experience to fans and partner schools, Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues, Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management, Author, edit, and publish quality Knowledge base content to improve customer self-service resources, Bachelors degree in marketing, sales, communication or related field required, 1-2 years of experience in a customer support or customer success role preferred, Extremely motivated individual who is passionate about helping customers achieve success, Exceptional verbal and written communication skills, Ability to prioritize and manage time efficiently, High-level performer who excels in both a team and individual environment, Excellent troubleshooting skills, including research on software application errors and issue re-creation, Possess natural curiosity and have an affinity for creative problem-solving. Please do not send your purchase back to the manufacturer. We offer complimentary, no-obligation, on-site surveys. I have never received an email with the tickets. https://hubs.li/Q01CZyrd0, Now's the perfect time to promote your upcoming events this week! They are constantly working to stay on the forefront of the needs of the high school and fans in the high school space. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage". I sent an e-mail to this app customer service for assistance and they responded within 20 minutes with the ticket link crisis averted! GoFan adds a convenience fee for fans as low as $1 per ticket, and we cover all credit card fees. We only replace items if they are defective or damaged. Lesson learned, money lost we will never pre-purchase tickets on this app again. I bought on a pc, got GoFan , used same email and login and tickets synced fine. ORDER NUMBER IS 9989345. #TAGTechAwards https://hubs.li/Q01Jncl70, With digital ticketing, schools and associations can reconcile playoff events in just a few minutes. My log in never works. Open your GooglePlay app and goto the menu. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Internal Service Error If you are encountering an internal service error when trying to create a GoFan account, please contact our Customer Service team for assistance using the email address you are having trouble with. Dont purchase this app tickets in advance because EVEN if they advertise the game tickets on their site, they may not do you any good when you get there. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Be safe from hackers and unwanted bills. 1032 National Parkway Schaumburg, IL 60173 844-GO-FAN-ME. I don't recommend purchasing tickets. Randy, Have not receive email to access tickets that I purchase on Saturday. Besides, its moot if you show up in your car without knowing. I paid $18 for 1 ticket. Googling "GoFan App for Android" and hitting the "is GoFan legit?" High end tech offices and WFH flexibility. To get the tickets, I have to find someone who can see the event listed on their app and have them send me the link. ** If you need to exchange it for the same item, send us an email at support@gofan.co and send your item to: 5900 Windward Parkway, Ste 250, Alpharetta GA 30005, United States. Your email address is the only customer information necessary to purchase a ticket. when I got to the gate my tickets could not be validated, it only brought up the option to transfer, so they would not let me enter until I walked to another gate and paid cash for 2 more tickets. I was charged 63 dollars for one ticket to a baseball game that cost 5 dollars!!! When you choose that option it redirects you to a web browser which then has you log into Facebook. Select Accept to consent or Reject to decline non-essential cookies for this use. Search your school Once the returned item is received, a gift certificate will be mailed to you. Later in the day, I inadvertently deleted the e-mail with the ticket links. I have yet to receive confirmation tickets and my bank account has been charged $33 for the tickets. help. If you are a GoFan: Buy Tickets to Events customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GoFan: Buy Tickets to Events. Single. Not signed in. this app provides fast, easy access to high school event tickets including football, basketball, performing arts and more. We immediately contacted GoFan to try and resolve this issue and we were told that they have a no refund under any circumstance policy. I just used app for first time. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. I went to a game and was charged for 10 tickets I need for someone to reach out to me to resolve this issue please, Bought tickets for a play my grand-daughter was performing in. Choose GoFan: Buy Tickets to Events, then click "Uninstall". Cant login w Facebook so I try registering w personal email address- says I already have account and yet no tickets in account. By connecting to a card reader via PlayOn! But what does that mean Proverbs 14:1:Every wise woman buildeth her house: but the foolish plucketh it down with her hands. I dont consider it convenient when forced to pay this cost when no other options are available. On 5/6/2021, I purchased 2 tickets on Go Fan to regional Division ll A high school baseball regional tournament game on Friday, 5/6/2021 Donelson Christian Academy vs Columbia Academy hosted by Donelson Christian Academy. All Rights Reserved. However, if fans need help, they can easily search for their answer on the Fan Support webpage or contact the GoFan support team. Zero stress. Also, the multifunctional method of receiving your tickets via email, app, or in real time makes purchasing simple. They responded quickly and were very gracious. As a Customer Experience Specialist, you will be responsible working with other Specialists to deliver effortless customer service to GoFan partner schools and fans. We also cover all credit card fees rather than passing them along to schools. After reaching out on the day of the biggest game (Cass vs King) someone did reach back out via email, but with no success in reissuing me a ticket for that particular game. This should be easier than paying cash, but instead its downright annoying. Contact - GOFAN TV Schools need a better payment method. Looked for refund options and how convenient, no refunds allowed. I cannot believe junk to come from this pandemic. The leader in high school media and technology, PlayOn! I have not received my confirmation email or virtual tickets. Discover upcoming school events and get your tickets now. Proficient at troubleshooting problems and building successful solutions. It was charge to my debt card. Once it starts to shake, you'll see an X Mark at the top of the app icon. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. About. Refreshed. Removing card details from GoFan if you subscribed directly is very tricky. I wish we could just say no but you have the perfect storm. There is often some processing time before a refund is posted. Secondly, EACH ticket purchased incurs an extremely high convenience fee of $1. Lesson learned, money lost we will never pre-purchase tickets on GoFan again. Fantastic and quick customer service turn around . Everything. Instead, I got a message saying, Oops! Told all my family members to download and use moving forward! When Mary Southerland came down with a raging fever, her doctor suspected viral meningitis. Total charge was $33.40. Sometimes Tech just gets in the way. I purchased two tickets and never received a confirmation email. All Rights Reserved. Fans love the simplicity and security of purchasing tickets on their mobile devices.
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