10.6 Checked luggage shall remain unlocked to accelerate customs clearance processes. The White House and Congress recently agreed to claw back more than $20 billion earmarked for the Internal . 15.4.1 Musical instruments are regarded as special luggage. Carriage on the FlixTrain rail network is governed by separate Terms and Conditions of Carriage. It is not possible to develop and operate computer programs (software) and data processing systems (hardware) in a completely flawless manner and exclude all unpredictable factors which may occur in conjunction with the Internet medium. The booking can either be done online during the booking process or online via Manage my Booking after the ticket purchase. 13.3 Cancellations and Transfers. Our services for you | FlixBus 12.4.3 Any passengers affected will be notified promptly and if they so request in writing, within five working days after receipt of the request, about the corresponding reason for refusal of transportation. Book now. If the instrument in question (including case) is smaller than the stipulated size of hand luggage, it may be conveyed free of charge in place of hand luggage. (Rights of train passengers listed below). 4. Qui sotto troverai una lista di articoli contenenti informazioni su come richiedere un rimborso a causa di un nostro disservizio. You can use your FlixBus refund to rebook for up to 12 months after you cancel your trip, so it won't go to waste. If passengers miss a connection to a traffic service then the terminal managing bodies shall make every reasonable effort to inform them of alternative connections. Availability and special luggage fee vary depending on the route, line, time of booking and method of booking. 15.9 Dangerous substances and objects are not permitted during travel, especially. This is subject to cursory checks by the driving or the service personnel. It's a German brand and it offers intercity bus service in all of Europe and the United States. 13.2.2 Generally, only those persons with a seat reservation are entitled to occupy a reserved seat. The maximum amount of compensation provided for by national law shall not be less than EUR 220 000 per passenger. In long-haul transports, carriers and terminal operators within their respective areas of competence must assist disabled persons and persons with limited mobility. If a passenger isinjured or killed in a train accident, they (or their dependants) are entitled to compensation, with an advance payment within15 days of the accidentto cover their (or their dependants') immediate needs. If any unauthorized access by third parties is observed, the bus driver should be informed. This is the link I explained in the videohttps://help.flixbus.com/s/article/PSSP-How-can-I-request-a-refund-for-a-bus-delayed-more-than-120-minutes?language=en_IE FOLLOW ME ON ALL MY CHANNELS!! Flixbus (German pronunciation: ; styled FLiXBUS) is a German brand that offers intercity bus service in Europe and the United States. I. 13.1.3 There is no requirement to make a (paid) seat reservation. If, through the fault of the carrier or station manager, a loss of or damage to mobility equipment (a wheelchair or other assistance device) occurs, a compensation must be provided, which corresponds to the replacement value of the relevant equipment or the repair costs. The costs for alternative transportation must be reasonable in relation to the circumstances and must not exceed 1/40 of the price base amount, as defined by the Social Insurance Code (2010:110), (SEK 1182.50 for year 2020). The maximum amount deducted from your ticket price will not exceed 30 EUR. The Partners do not assume any transport obligations using the FlixBus brand, with the exception of the connections 96 Vienna - Graz and X96 Vienna Airport - Graz, which are operated by Dr. Richard Linien & co KG. How long do you wait for a refund : r/FlixBus - Reddit up to a maximum of 2 hours. The bus was late despite no clear notification of this, not in a clearly signed area, and did not stay for longer than 5 minutes. Originally it said the bus already departed, then it suddenly changed and said the bus was at the stop and 7 minutes late. In remote line service, passengers are entitled to compensation for death or personal injury and loss of or damage to luggage resulting from the use of the bus or coach accident. 10.4 FlixBus reserves the right to refuse boarding to the passenger if they cannot provide any travel documents according to Section 10.2.1. Driving personnel are authorized to continue driving should a passenger not return to the bus after the indicated break time is over, and are not responsible for the absence of a passenger after the indicated break time is over. This is done preferably by scanning the tickets. The amount depends on how far in advance you cancel your ticket. Processing fees will apply. The Flix story: From German start-up to Number 1 in Europe. Now we have booked another bus that is 2x as expensive on top of our original fee and waiting for 3 hours. 15.3.2 Items that exceed the standard luggage dimensions are considered special luggage. 6.2 If the routes published in the schedule are marked with the reference subject to official approval, the licensing procedure required for the inclusion of the respective transport links in the published schedule has not yet been concluded for the routes in question (connection, stop, day of travel, fare, etc.). 8.4 Transferring to transport services not operated by FlixCompanies cannot be guaranteed. If an available promotional fare is less than the reduced fare, children shall automatically pay the lower price. 13.4.2 An extra seat is not an additional claim for carriage within the meaning of section 2.2. Reply. 15.1.1 The luggage allowance included in the fare is limited to one piece of free luggage per passenger with a maximum size of 80 x 50 x 30 cm per bag. When buying tickets for passenger transport services by bus and coach, no one should be discriminated against directly or indirectly on grounds of nationality or because of the place of establishment of the transport company or of the ticket vendors in the European Union. Requests of refund for taxi trips can only be subjected to consideration if the ride was performed from and to the exact stations that were booked or planned. The national enforcement agency is responsible for the enforcement of the regulation in relation to regular bus services from within the territory of the Member State places and in relation to regular bus services from a third country to such places. For this purpose, tickets are issued by Flix. $13. 2.1 There is an entitlement to carriage provided a contract of carriage has been entered into. Therefore, it may not be transferred to another person without a valid ticket. Please find more information in our terms & conditions. FlixBus welcomes BoltBus travelers If seat reservation is possible on your desired trip, you will be able to reserve a seat in the booking process. Persons with a disability or with limited mobility will be provided assistance by FlixBus, in accordance with Annex I a and b of the EU regulation 181/2011, within the carriers area of responsibility. Seats may be reassigned without regard to race, religion, skin color, nationality or gender. This regulation shall apply to children and minors who have not yet reached the age of 15. Does an external operator manage your ride? Should it be possible to remedy the reasons why the passenger was declined booking or accessing the train, for example by having a person present that can provide the required help, then the passenger has the right to demand that the accompanying person can travel free of charge. You accrue KC just for playing the game. Please find more information in our terms & conditions. The alternative transportation can be, for example, public transport, taxi or own car. FlixBus Refund Policy Delay: What You Need to Knows - Refund And Again. The amount depends on how far in advance you cancel your ticket. Request a Refund - Flixbus Flixbus has strategically chosen its . The seat reservation fee is refundable when a journey is canceled or rebooked, unless the seat was allocated free of charge. According to the agency, scammers are mailing letters with the IRS masthead. Upon expiry of this deadline a processing fee of 5 will be charged for each written request for payment, provided that the passenger cannot prove that no, or lower, processing costs were incurred. In the case of international connections, parents or guardians must ensure that adolescents carry all documents and identity cards necessary for crossing the border (see also clause 11.2). NJ Transit experiencing long delays due to power outage Missed bus I would like a refund for my unused ticket. Disabled persons and persons with reduced mobility shall notify the carrier at least 36 hours in advance of their special need for assistance and arrive at the agreed time prior to departure (maximum 60 minutes prior) at the designated location of the bus station. There must be proof that passengers have made some preparations, such as being at the bus stop/bus station to travel with the bus that has been delayed. 15.3.5 Booking of the special luggage in advance is necessary. If minors under the age of 10 travel on national connections accompanied by an adult other than their parents or legal guardian, the latter must grant a written authorization, to be attached to the ticket, using the form provided at the followinglink. 18.5 Compensation in the event of damage to wheelchairs and other mobility equipment or assistive devices shall always equate, at a minimum, to the replacement value or the cost of repair of the lost or damaged equipment. advanced selling period). Opinion | Congress just cut IRS funding. It costs even more than we Bicycles must be of a standard size without attachments and may not exceed a weight of 20 kg. They aren't that good either. The table below shows how much you will be refunded. It's best to just dispute it with your bank. clause 12.5.3). I bought flixbus tickets from amsterdam to Dresden and was instructed to arrive at the stop 15 minutes before the bus arrival. Check our Cancellation Policy here. You can reach us through our contact form. 18.2 Liability for collateral damage shall be excluded in cases of ordinary negligence. The amount depends on how far in advance you cancel your ticket. We are always interested in finding an ideal solution for the problems of our passengers and to satisfy our customers above and beyond the passenger rights. The following table displays the cancellation fees depending on the scheduled departure date, on when you wish to cancel your booking and on the currency being used. The terms and conditions of carriage apply to the carriage of passengers on the FlixBus long-distance bus network. He is not obliged to accept accommodation expenses if the cancellation or delay is caused by adverse weather conditions or severe natural disasters.). A ticket is generated for each person and each journey. Flixbus Complaints Form - Fill Out and Sign Printable PDF Template Book now. 10.2 Each passenger desiring transportation across any international boundary is responsible for carrying all necessary travel documents with them and for complying with the laws of each country from, through or to which they desire transportation. Please note that some of our lines may have exceptions to the luggage policy. Advertisements. June 14 at 6:45 a.m. 0. A later boarding or earlier disembarkation is not permitted due to legal regulations. This selection is available for passengers, also when the regular service is canceled or the departure of a bus stop is delayed for more than 120 minutes. Archived post. The respective operator of the station is responsible for this. min-width: 70px; If, through the fault of the carrier or terminal operator, a loss of or damage to mobility equipment (a wheelchair or other assistance device) occurs, a compensation must be provided, which corresponds to the replacement value of the relevant equipment or the repair costs. This includes snacks, meals and refreshments and accommodation if necessary. Your rights as a railway passengergenerallyapply to all rail journeys and services within theEU. However, we always ensure that every customer has a seat on the bus. 17.1 If there is a cancellation or delay, FlixCompanies or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. 1. A ticket is generated for each person and each journey. Bus delay under two hours How can I request a refund for a bus delayed less than 120 minutes? How can I request a refund for a bus delayed more than 120 minutes? 11.5 Children shall travel at a reduced fare. and international trains that start or finish their journey outside the EU. There shall be no general claim to the carriage of bicycles. Connections with transfers (interconnections) are treated as one journey. Cases of intent or gross negligence shall be exempted from the above. To do this, passengers are requested to either contact customer service hotline: or by Email at service@flixbus.com. If the bus becomes inoperable during the trip, then the carrier shall send another bus to the place where you will find the inoperable vehicle to bring the passengers either to their destination or to a suitable waiting point or terminal, from where their travel can continue. During the journey, these must be secured with the seatbelts located on the buses. Clause 15.3.5). In this case, the person(s) involved shall be informed about all other acceptable alternative means of carriage using services offered by FlixCompanies. Come inviare un reclamo e chiedere un rimborso Se non sei soddisfatto dei servizi che forniamo o desideri richiedere un rimborso, puoi contattarci seguendo le istruzioni contenute in questa sezione. A Member State may decide that the passenger has to first make a complaint to the carrier; in this case the national enforcement body serves as an appeal body for complaints for which no solution was found. Passengers requesting a refund for alternative transportation must assert a claim within two months after the event of delay. 15.6.1 Buggies shall be conveyed as special luggage (max. 15.6.2 Buggies are conveyed free of charge. Claims to a particular form of transport shall not be recognized. Shortly after another bus came headed to Berlin and the bus driver pointed to an unnoticeable sign that was unlit and barely read that it was the charter bus stop. Bus cancellation My ride was cancelled. This includes the right to information on passenger rights and the announcement of the necessary contact details of the national enforcement bodies. Jorge Teixeira says: 25.01.2023 at 19:47. In such cases FlixBus is entitled to assign the ticket to another person in accordance with Clause 7.2. If your train iscancelled or delayed, you always have the right toadequate informationabout what is happening while you are waiting. In such cases, passengers with children and persons with impaired mobility are given priority in the selection of seats. Abandoning high-speed rail will be more costly for California than the project itself. Where can I apply for this? 5.1 Passengers shall be obliged to pay an increased carriage charge in the event that they are found to be traveling on board a vehicle and have failed to book a seat on the journey in question, either in advance or upon boarding the vehicle. Anyone want to revolt against Flixbus voucher policy? : r/FlixBus - Reddit If the instrument in question (including its case) is larger than the stipulated size of hand luggage, it must be conveyed in the luggage compartment. Should a carrier, travel agent or tour operator in the long-haul traffic refuse to make a reservation, issue a ticket or take a passenger on board the vehicle, due to the above reasons, then he shall notify the passenger immediately - and in writing at its request - about the reasons why. Access to the passenger compartment in the vehicle is only permitted with a valid booking confirmation. The first and last name of the passenger and, if applicable, the date of birth must be provided during the booking process. I won't be using FlixBus ever again. 17.2 Should it be reasonable to assume that the departure of the booked journey must be cancelled, or will be delayed by more than 120 minutes or in the event of overbooking, passengers have the following options: (a) to continue their journeys at the earliest possible opportunity on a different route leading to the destination stipulated in the contract of carriage at comparable conditions to those named in the same, or (b) to request reimbursement of the fare and the free return trip with the bus to the place of departure stipulated in the contract of carriage as applicable. What should I do? It does not depend on the distance you cover yourself, but on. .EvasCoolTable tr th:not(:first-child), .EvasCoolTable tr td:not(:first-child) { I have 1 voucher code, worth 128 and you could use it several times. Last Dec/22, we booked through my cellphone going from Vienna airport to Bratislava. I bought one FLIXBUS ticket but had to cancel my trip. 9.1 Instructions issued by driving and accompanying personnel must be obeyed. ago. 10.3 Each passenger must provide the driving or the service personnel with the necessary travel documents for cross-border traffic prior to each trip with a long-distance bus. Flix and the Flixcompanies are not responsible for supervising the minors. 12.5 Carriage of wheelchairs or walking aids. Bus delay under two hours How can I request a refund for a coach delayed less than 120 minutes? Kingdom Credits FAQ - VALORANT Support Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers have been given the choice of (a) or (b), above, unless passengers agree to another form of refund. 15.7.1.3 The carriage of bicycles is dependent upon the available capacity of maximum five bicycles per bus. This claim for compensation and any fare refund does not exclude the right of the passengers to pursue, in accordance with national law before national courts, claims due to disadvantages that they have suffered due to cancellation or delay of the regular services. 13.2.5 A refund will not be given if the passenger did not travel or the seat was allocated or purchased free of charge. Step : Visit our new self-service platform to find out more about refunds and if you can request one bit.ly/flix-refund The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. FlixCompanies has no influence over the infrastructural condition of the stops and bus stations visited, and therefore the handicapped access for disabled persons. 12.2 Escorts as well as mobility assistance and guide dogs. Therefore, the signNow web application is a must-have for completing and signing flixbus complaints on the go. The company's success in Europe has translated well to North America, where it has gained popularity among budget-conscious travelers. Possible assistance from the coach driver will only be provided in exceptional cases and does not justify any claims to the same, unless the passenger in question is handicapped or is an individual with reduced mobility. At the exit followed Flixbus . The carriers and station managers provide non-discriminatory access conditions for the transport of disabled persons and persons with reduced mobility. Minimum price. 15.5.2 Should passengers nonetheless choose to place valuable items in their normal luggage, no liability claims shall be accepted. Cancellation Policy overview | FlixBus Request a Refund - Flixbus Contact us and fill out the request. (FlixTrain) If necessary, these will be indicated during the respective booking process and on the issued ticket. If you are told you will arrive at your final destination with adelayof at least1 hour, you are entitled to: If you decide tocontinue your journeyas planned or to accept alternative transport to your destination, you may be entitled tocompensationof: Compensation will only be paid if the resulting amount is more than 4. 15.8 Items forgotten or left behind in the bus are not covered by insurance. There shall be no entitlement to any savings or discounted prices if, due to technical problems, the system is only available again at a later point in time (e.g. The provisions of Clause 5 of the booking terms and conditions apply. Where necessary, every effort is made to procure temporary replacement for lost or damaged mobility equipment. 12.2.4 In order to ensure it is possible to transport an escort or guide dog, the passenger must inform our customer service via telephone about their needs before booking no less than 36 hours before departure. They do not own any buses and do not hire drivers. For trips within Trkiye and Brazil a 100% refund policy applies. Youyou Zhou. On the next page, you'll see the amount that will be credited back to you. width: 70px; If a passenger is killed or injured in a train accident, they (or their dependants) are entitled to compensation for lost or damagedhand luggage (registered or not)up to a maximum of 1 500. Due to the impacts of the pandemic, Greyhound subsidiary BoltBus, has ceased service since March of 2020. Nope you aren't gonna get a refund. Flix: Long Distance Bus and Train Operator.
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