She claims that she never received any monthly billing statement Jan 20th, called to to see why bill went up so much. within the State and their rates and their charges subject to provisions of Maximum Rate Tariff, effective 1/1/2003, Ferryboat operators, apart from Very disappointed with your employees! Technicians quickly respond to turn power off at 10am but when I pay my bill at 10:30 am reconnection can take as long as 6:30pm or longer. I can provide information regarding the dates in which I paid to have services in my name at my current address because it was paid over the phone with a credit card. But with two long term accounts with you that have $0 balances and over many years, Duke-Energy is slapping me in the face by requiring a deposit on my dead brother's home. - Employees disrespect, slanderous, & defamation of my character, - Caused chaos & expenses / account #: 9100 0970 9534, for someone to contact us that actually cares and to look into how yall obtain his account number anyways [protected] Kayla mcmillon, I would like the employees be reprimanded for their actions. While Duke Energy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Wilma Wilson. Investor-Owned electric companies including: Despite that, my bills have grown higher and higher; from $132 in December to $222 in January and now $324! Before the case reaches trial, you'll need to draft a professional demand letter and serve it to Duke Energy. When will you all be looking into this and applying this credit to my account? water/wastewater is included in If your bill is over 300.00 Duke energy should make it priority to contact the payee and alert them as to waiting till their bill is almost 1, 500 dollars and then wants to threaten to disconnect? Duke Energy (regulated by NCDEQ), Motor carriers of household goods Caused chaos & expenses / account #: [protected], Will not correct bill and will not install new meter, customer service contact information for Duke Energy. It has been a month and in my opinion you all have had plenty of time to get this figured out. I have a 2 year old. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. However, that does not negate the fact that duke energy totallydestroyed our christmas andholiday season! The second and third were Saturday, March 19. Understanding our claims policy and process We understand that property damage and loss create additional stress and My first bill at the new house was almost $600 so I assumed it was, To sue a big corporation like Duke Energy, you'll need to contact a lawyer who has experience with consumer rights violations. Again, I explain that I don't have a digital meter which can be digitally read and the winter 2017 has been really warm, which would mean the Bill should be lower. So now I feel like Duke Energy should now re-evaluate my bills from this winter, which I am sure they will not do, but I will be fighting for this. I run a small business from my home and the continuous loss of power has cost me THOUSANDS of dollars. The work vehicles have been parking in my driveway. I did not want my credit dinged in order to simply take over my brother's home (going to me as Executor of his estate and recipient of everything). I spoke with Duke Energy last month to set up a payment plan and was given five dates that my payments could be spread out with beginning on 3/25 (in 3 days). Apparently I had a couple of late payments in my 10 year history at 6332 Vernedale Rd. Please select the location of your service and well remember your selection for next time. WebMost discussed Duke Energy complaints. Raleigh, NC 27699-4300, 2023 North Carolina Utilities Commission, North Carolina Attorney Generals Office (Consumer Protection Section). Well also go over how you can sue Duke Energy using DoNotPay! Duke Energy Progress, To a limited degree, the NCUC also regulates: Division. I would like the employees be reprimanded for their actions. Are you having a hard time dealing with legal documents due to your insufficient legal expertise? I ask if the meter was changed out would I have received notice that it was changed. The representative then said, no but when we compare they are close for that time of the year. WebSurge Plans Help protect your home from damaging power surges. Makes no sense to me. I paid my bill at 2:00 it is now 8:39 i've called numerous times and all they can say is by midnight! North Carolina South Carolina PSNC Energy Time to sit in my car and recharge. Since this is an interstate issue, it's recommended that you also contact the Federal Communications Commission (FCC). You what they say, "the squeaky wheels gets the answer or what she wants" Hope I can get a better solution to this problem. Especially because of our bill history. Signed by District Judge Kenneth D. Bell on 1/31/2022. 4. How To Request a Duke Energy Refund [Money-Saving Hacks] Most working class families make up most of their businesses. Dominion Energy North Carolina WebThe Duke Energy Foundation's annual giving totals more than $30 million. I happened to be home when a surly worker drove up to disconnect my power. My house is not the problem. If they refuse to resolve your issue or ignore your request, we will assist you in filling out court documentation and suing them in small claims court. If you feel pressured for immediate payment or personal information, hang up the phone and call us at the number on your Duke Energy bill. Our award-winning app will help you hold the company accountable and get the compensation you deserve without any hassle. Refund some of my money back. One supervisor that is over the program application and also the supervisor in the finance department that sent the direct deposit. Sit back and relax while we do the work. They know we can't just call another energy company so they know they can do this to us. My stove is fried. The caller attempts to obtain customer account or personal information. I was told that a find payment request was submitted for me. From the high-flying 150-foot SkyScreamer to the worlds tallest and fastest roller coaster, Kingda Ka, scoring Six Flags tickets is definitely your chance to experience fun and excitement like never before minus the excessive rates. Clearly the flags are there, and the engineer is the one who turned it in. Duke Energy denies service to an individual or family based on color, race, ethnicity, gender, or any other discriminatory factor. Most companies customer support teams are difficult to reach, and once you do get in touch, the conversation tends to go back and forth with no solution in sight. Last 2 bills over $400. Home Protection Plans - Duke Energy This amount of increase is unacceptable and defies all common sense. Building a Smarter Energy Future Were making smart investments to improve reliability, prevent outages Honestly, whoever runs this company should be ashamed of themselves. First, those late payments were because of emergency situation with relatives and after I talked with Duke, they told me I would not be labeled a late payer (so apparently lied to me) as I paid everything immediately once I was catching up from those emergencies in my life. Together, we delivered for our customers and Duke Energy - Charlotte, NC A couple of young men came out and could not figure out what to do. Copyright 2022 WBTV. You got the money did not apply the creditthat is theft. I want someone to call me back and I want someone to find out what is going on with this money social services sent! This is complete and total incompetence on the part of Duke Energy! Frankly I am appalled out how I am being treated by D-E as a "credit risk" since I did not want my excellent credit rating dinged by you and I have a couple of late payments, again, because of emergencies and when I called D-E they said I a "good" and not considered a late payer or reported, neither one of which was apparently not true. DoNotPay helps people sue any company without a lawyer in small claims court. Duke Energy and their Sub-Contractors are replacing the saw poles and power lines on our street. The Commission provides consumer assistance to customers who feel that their rights as customers have been violated by telecommunications and broadcasting companies. So then the rep says, well you may need to get your house inspected could be problems with wiring (this seems to be the popular Yikes! DoNotPay can show you how to get a Duke Energy refund hassle-free. Duke-energy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. I was told that I had until 5 p.m. today to pay my Arrangement bill they disconnected my services this morning at 8am and it is 7:33 p.m. and I'm sitting in my car and I still don't have power and child has to Take medication that requires power at 8pm every night I wasn't able to pay the balance that was originally due today by 5pm I had to pay a reconnection fee another deposit and the next month bill. Keep in mind that the contents of the website are different depending on which state you're accessing it from. THIS IS RIDICULOUS! Grab your Disneyland tickets immediately and find out why over 500 million visitors have made this popular getawaytheir top choice. Most of Duke Energy's customers have smart meters installed on their homes, and many customers have complained about the prices of their electric bills since the meters were installed back in 2017. I really felt that this was not a correct reading on my bill. So you would think that the power bills would be lower than expected, but "NOT" true. Sincerely, Why even have me make a claim of you were going to deny it? I've called numerous times & been hung up on and all they say is they can't do anything that i have till 9:00! We've contacted Duke Power countless times. Need it to go back to the $233.31 a month, till something can be worked out. So if you dont feel like taking out a 2nd mortgage just to buy theme park tickets for your whole family, take a look around this site for a whole bunch of great theme park discounts and coupons. These reviews may indicate issues with the company's products, services, or customer support. we understand some of the challenges duke energy is facing. Duke Energy put a pole in my yard to connect electricity to an addition that was added to my home. This has been the warmest winter we have had in the South (NC) this year. wholesale services, Damage claims (backhoe hitting a Scams and Fraud - Duke Energy I now have been waiting almost 7 hours for a person to come turn on my power. A bill of 352.00 a month. I was due a refund As of Saturday morning my home in Terre Haute had no power to transformers blowing. I called Duke Energy to ask them to come and tighten it up. I had paid his account off that was late because for the last several months, my brother was apparently in a bad way and not opening any of his mail for months. A few years back these wires were starting to sag over the deck. Call Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free) . Duke keeps telling me there is a block on my Equifax report. I had to skip a house payment last month to make the payment to you all. To sue Duke Energy, you will need to file a complaint in small claims court in the state where you live. So, you all got my money from my bank account and the amount of assistance awarded to me but never even actually gave me the credit. Our normal bill usually runs around $20.00-80.00 with the highest kilowatts of 1800 in the month of February our coldest month last year. I want the payment plan reinstated that the agent gave me. Once you give us all the information we need, our app will generate a demand letter and send it to Duke Energy on your behalf. If Duke Energy doesn't respond or refuses to resolve the dispute, the case will go to court. Apparently these reps are taught how handle customers and what to say to "Get us off their backs". This complaint was posted by a verified customer. So as we sit in the dark with no heat, I wonder if there is someone else like a cooperative that could work this area, it doesn't seem that pat McCrory and his lap dogs at Duke care about anything other than money! Ever wondered where you can get the biggest thrills youve always wanted for less? Our food is not refrigerated, had to buy ice to keep some foods in cooler, no hot water, etc. Surge Plans - Duke Energy Be sure to sign up for our spam-free newsletter which features even more theme park specials that you wont even find on this site, along with cool theme park tips and information. These types of emails, known as phishing, instruct Every month I was forced to pay just enough to keep my services om until I was finally disconnected. On Monday 06/13/2023 Duke Energy experienced numerous outages that effected our service territory due to serve thunderstorms. Suing for small claims has never been so easy. There is no logical reason for this, unless a meter is faulty or there is some other error. I live on disability once a month I my power bills and people in greenville . This month they have u on 02/10/2017 I was trying to make arrangements on my mother's past bill that was extremely high due to her being on a program many years ago and only having to pay a portion of her bill. Privately Owned Vehicle Mileage Rates Privately Owned Vehicle (POV) Mileage Reimbursement Rates GSA has adjusted all POV mileage reimbursement rates effective January 1, 2023. The legal process against the company can be complex and drawn-out, but if you can prove that the company has wronged or defrauded you or is in violation of the law, you will surely be compensated for your loss. versus state of the art upgraded lines and transformers? Homeowners at Silver Run and Glen Laurel might have Duke Power on speed dial now, thats how often theyve suffered from costly power surges. I asked two electricians to complete the task; they refused because it was Duke Energy's property. Yet now, D-E is slapping a brother in the face since his brother likely (still pending) committed suicide with some compound, ruining the holidays and still a mess for me. If the website loads without asking you to select your state, make sure to double-check the selected location (top-right corner of the website's header) to avoid calling the wrong customer service number. WebDuke Energy Carolinas, LLC. WebComplaints Contacts Duke Energy phone numbers +1 980 373 8649 103 90 +1 704 382 3853 31 22 Duke Energy website www.duke-energy.com What are Duke Energys email I am sure there are some personal injury concerns. Power surges have done havoc to our computers. I believe that Duke requiring a customer with two accounts with you for many years and in good standing (despite the couple of scattered late payments that were explained and I was told I would not be labeled a late payer as they "understood". On Tuesday, some customers started hearing from claims representatives that checks were being processed for their first claims. Account #: [protected] Back story: the wooden post the electrical box was attached to was rotten and the screws attaching the box to the post had pulled out, leaving the box to easily be moved from side to side. Duke Energy is responsible for providing power to customers who live in North and South Carolina, Indiana, Ohio, Kentucky, and Florida. After speaking to the 2nd customer service representative to find out why it would take so long for the company to do their job I was informed that the account was still in my grandmother's name who has been deceased for 5 years. Remember: Debit cards are like cash and the transactions cannot be reversed. They just charge the customers high deposit for no reasons. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Many of them also filed complaints with the South Carolina Utilities Commission and Office of Regulatory Staff about the power surges and lack of compensation. Piedmont Natural Gas We had new windows put in. Due now. 1) We got our permit. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. The person who drives by house would report problems with meter if there was an issue. The age of Duke Energy's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Our site is customized by location. Now I am moving back to my house. I will be going home alone, once I am discharged as my husband died in November. I have spoken to two supervisors at my department of social services and was told that Duke Energy opted to have their assistance payments be sent as direct deposited starting in 2023. Its summer and its hot. After two straight days on the phone trying to straighten this out, they said that the agent "misinformed" me and that I had to pay a ridiculous amount of money next month or lose my service. Check a claim - Sedgwick This is ridiculous, I paid my bill what is the freaking hold up? Dates were 11/17-11/18 beginning around 330pm. I would like to know where the payment is that was sent to Duke Energy by the Randolph County Department of Social Services. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Keep in mind that small claims court handles civil lawsuits with a maximum value of $5,000. So I ask if they would come check my meter. Learn more about how Duke Energys home protection plans can give you peace of mind. Thank you Our meter and pole connected to the side of our home toppled over on Saturday afternoon. You should be prepared to testify and provide as much evidence of the dispute as possible (e.g., police complaints, canceled checks, receipts). At MY EXPENSE I had the post replaced, painted and stabilized/attached to the side of my mobile home. Duke Energy just didn't change the account to my name and then tried to charge me again. Not that you put your customer service representatives care since its your policy to not offer credits. To help you resolve any issue more quickly and efficiently, check out our guides to Aetna NCL, Nationwide, Allegiant Air, Nike, Carnival Cruise, Asurion, Dell, and Green Dot complaints. The complaint has been investigated and resolved to the customers satisfaction. Customers should avoid clicking links or downloading attachments from businesses or individuals they do not know, and they should contact Duke Energy directly to discuss their account. I was a customer of Duke energy for 9 years. We continued conversation about how this was a big concern and I wanted to know what we could do about this. Surge Coverage and Grounding Claims Form - progress Homeowners estimate conservatively theyre out more than $35,000 because of damaged and broken equipment from the power surges. Duke promises compensation after WBTV Investigation highlights costly power surges to Indian Land neighborhoods, SCHP: Pedestrian hit, killed in York County, Nearly 20,000 people picked up free computers in Mecklenburg County, PLAN AHEAD: Latest Weather Forecast Video. Our nearly 30,000 @sechrestloans wrote: Im applying for a refinance and found that Progress Energy/ now Duke has put a #382 collection on my account. This is ridiculous and I cannot believe your company sits back and allows innocent people to be screwed around like this. I spoke with a rep that told me they couldn't give me a time bit would get cut on today. JOHN D. SIMMONS jsimmons@charlotteobserver.com Desired outcome: Shame on Duke! Bill went From $231 TO $379 WITHOUT ANY NOTIFICATION, THIS IS ILLEGAL. My number is [protected] H or [protected] C if you would contact me and help me to feel good about Duke Energy again, even though I have no choice with my energy needs and you have the upper hand. WebPara ayuda en espaol por favor llame al 1-800-743 -5000. I would like to know where the payment is that was sent to Duke Energy by the Randolph County Department of Social Services. File T-Mobile Complaints in Less Than Five Minutes, File CenturyLink Complaints Fast and Have Your Issue Resolved, File Wells Fargo Complaints Fast and Easy With DoNotPay, How To File Comcast Complaints the Easy Way, How To File Spectrum Complaints and Have Your Issue Resolved Fast, File a Complaint Against Alton Towers Resort & Get Refunded, File Bristol Energy Complaints and Demand a Refund Today, Get Stagecoach Bus To Take Your Complaints Seriously Today, Get Tessuti To Take Your Complaints Seriously Here's How, Get Virgin Atlantic Holidays To Take Your Complaints Seriously, How to Get Paddy Power to Take Your Complaints Seriously, Get TransPennine Express To Take Your Complaints Seriously, Write a Complaint To Vision Express and Get Compensated, How To Get Ladbrokes To Take Your Complaints Seriously, File a Formal Complaint Against Iceland and Get Compensated, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Creating and sending item return requests, Getting the remaining balance on your gift cards, A detailed description of the disputed transaction or service provided, A statement of the damages you've suffered as a result of Duke Energy's actions, Whether you have attempted to resolve the dispute with Duke Energy officials or filed a complaint with a government agency. This will surely increase the credibility of your complaint. [protected], Every year, December and January. Please investigate. Property Damage Personal Injury No one I have contacted by phone has had any compassion or reasonable explanation. They may threaten immediate service disconnection usually within an hour if immediate payment is not made with a prepaid debit card. I am a customer of Duke Energy. But the Problem is The Meter have not been working for 6-8 months! Here are some tips: Scammers calling, texting or emailing customers promising to mail refund checks for overpayments on their accounts if they can confirm their personal data, including birthdays and, in some cases, Social Security numbers. On 3/10/2017 I get a notice stating that my meters at all of my residents will be changed out within the month. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When the light changed the Duke Energy Truck #31133 pulled out in front of me when he should have yield. So how are tou charging me $1000s dollars for electricity with a brloe meter. Duke Energy is one of the largest utility companies in the United States. Duke Energy collection Until you all can figure this out I don't see any reason for me to keep giving you all money to STEAL. My name is courtney Hayes and I stayed at 470 dayton street #1 45214 where I was currently on the pipp program. Describe your issue with Duke Energy, and provide us with any additional evidence that will support your claim. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Duke Energy. This review was chosen algorithmically as the most valued customer feedback. For three days I attempted to explain to customer service representatives that all I was requesting was a technician to come and PUT FOUR SCREWS IN FOUR HOLES AND SCREW THEM INTO THE POST. The demand letter serves as a notice of your intent to pursue legal action and gives the company one final opportunity to resolve the matter outside of court. voice service within a bundle). Duke Energy charges customers high, discriminatory prices. Irwin Creek Wastewater Treatment (Charlotte, NC - 2.0 miles) Public utilities must meet maintenance and inspection standards. Duke When I asked/ commented this has never happened before, past 2 years? With renowned bestsellers like SheiKra, Cheetah Hunt, Sand Serpent Serpent, Tanganyika Tidal Wave, Kumba and Congo River Rapids to delight young and old adventurers alike, grab your very own Busch Gardens tickets right now to discover why this top vacation destination still gathers more and more followers every single day. Duke Energy I was at the light at Cottonwood drive and Loveland Madeira Road this morning with my blinker on to take a left on Loveland Madeira Road. Be aware that Duke Energy is not responsible for food Evaluate meter and credit my account to a reasonable amount, Read full review of Duke Energy and 1 comment, Employees disrespect, slanderous, & defamation of my character, Failure to follow internal Duke Energy disconnection procedures.
12605 E 16th Ave Aurora, Co 80045,
St Croix Hospice Illinois,
The Shelby Apartments,
Restaurants Near Mt Dora, Fl,
Rofo Rewards Wifi Password,
Articles D