This is a fast paced environment and highly structured. Work schedule: 5AM to 130PM PST (flexible). Contact patients to schedule a variety of medical and dental services. message, contactez-nous l'adresse Handle customer requests via chat, email, and phone (rarely happens) in English; Provide technical diagnostics and collect the information about customers incidents, forward it up to the higher levels of technical support if needed. Wayfair wants to ensure your success, this is why our training is 100% mandatory. Swing Education hiring Customer Support Associate I in - LinkedIn On average, U.S. students are with substitute teachers for 5% of the typical school year. Wenn That means our students have substitute teachers for more than six months of their K-12 school career. This person will be responsible for providing expert solutions to every customer that leaves a review for iVisa on external sites and make sure that they have the best experience possible. Swing Education: Connecting substitute teachers with K-12 schools Nous sommes dsols pour la gne occasionne. The problem? Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Communication Ability to communicate effectively with others using spoken and written word clearly and concisely. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible Identify and assess customers needs to achieve satisfaction. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Must be able to remain in a stationary position 90% of the time verdade. You consider yourself a technology enthusiast and enjoy learning how to use new technology tools The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. Swing Education salaries: How much does Swing Education pay? - Indeed Ci Computer and audio headset will be provided. Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, live chat and phone, Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc. We are looking for a team/individual to help us with customer support functions. Employee may be required to furnish mobile services and devices necessary to receive business communications on a continual basis; including voice, text, email, and ability to connect to ABCs enterprise email server, Excellent verbal and written communication skills. Possible behavior modification on the side of the employee to calm a customer as needed. You are highly organized, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience. We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. The Global Customer Care Agent role at iVisa is one of utmost importance. Reliably adhere to assigned schedules with punctuality. Superior judgement and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures. The companys core business hours are from 9:00am - 5:00pm PT. This is a call center position taking in-coming calls from Agents, Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests, Document calls, ensuring that all notes are completed using established templates, Process all group renewals and cancellations, Review client information to ensure that all paperwork is properly signed and completed, Research and respond to all escalated inquiries with a sense of urgency, Call Center (2 years of experience is required), Call Center Support (2 years of experience is required). Tools will be provided for communicating with team members and collaborating on projects. We use this information to evaluate your candidacy for the posted position. Youll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership. las molestias. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. message, please email We don't currently offer phone support. ), Flag user pain points and suggest solutions to our product team, Identify areas of improvement in support processes (i.e customer self-service opportunities), Use tools and knowledge base efficiently to maintain low ticket processing time, Triage and escalate tickets as necessary to CX team leadership, Provide support to other teams, including but not limited to Sub Operations, Achieve set team goals in tickets per hour, quality, and CSAT, Bachelors degree preferred or equivalent experience required, Ticket-based customer support experience a plus, Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible, Hyper-organized and detail-oriented, with excellent written and verbal communication skills, Commitment to diversity and inclusion in working with diverse teams, Good judgment and the ability to handle sensitive and confidential information with discretion, You consider yourself a technology enthusiast and enjoy learning how to use new technology tools, High level written and verbal skills required, High degree of critical thinking, reading comprehension, and solution oriented skills required, Work schedule: 5AM to 130PM PST (flexible), Professional development reimbursement program, Must be able to remain in a stationary position 90% of the time, Must be able to communicate, detect, converse with, express oneself to others, Must be able to talk and hear 70% of the time during online meetings and calls, Repeating motions that may include the wrists, hands and/or fingers, Employees are to be online and accessible for 8 hours, Monday to Friday. That means our students have substitute teachers for more than six months of their K-12 school career. Or use this link to start a chat here. ABOUT SWING: om ons te informeren over dit probleem. Resolve product or service problems by clarifying the customers complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Our network provides subs with a wider range of work opportunities to gain experience and build their professional network. SWING HELP CENTER Select your role below to find specific answers . We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. You can unsubscribe from these emails at any time. Provide process improvement recommendations for improving the customer experience. naar Swing Education transforms the way K-12 schools and substitute teachers connect, ensuring teacher absences are filled and student learning stays on track. Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement. Familiarity working with customers of all sizes. View jobs Swing Education salaries: How much does Swing Education pay? Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de real person. Our team works as fast as they can to answer your emails, so please submit one email per inquiry. Follow up with customers to ensure their issues are resolved. How much does a Customer Service Associate make? Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Get notified about new Customer Support Associate jobs in United States. This button displays the currently selected search type. Provide support to other teams, including but not limited to Sub Operations Meetings will be scheduled over video conferencing. Youll need to think analytically to solve customer problems in a first contact resolution approach. Below, please find related information to help you with your job search. The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.After more than 6 years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. The average salary for a customer service associate in the United States is $31,709. Ruggable is not responsible for any fees related to unsolicited resumes. Customer Support Associate I - Remote. Responsible for the growth and development of both the leaders and the representatives within the Customer Care center. Troubleshoot with customer if customer is having website problems. to let us know you're having trouble. per informarci del problema. This button displays the currently selected search type. Provide support to your assigned customers via Intercom (chat and email) and calls via Aircall throughout the shift. ), The technology you need to get the job done, Serve as the voice for Ruggable in the front lines, delivering excellent customer service experiences via email, chat and phone, Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc. ), Flag user pain points and suggest solutions to our product team, Identify areas of improvement in support processes (i.e. Customer Experience | Remote, USA | Full Time. Built In is the online community for startups and tech companies. The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. Disculpa Work cross functionally to share feature requests and effective workarounds with team members. Must be able to remain in a stationary position 90% of the time, Must be able to communicate, detect, converse with, and express oneself to others, Must be able to talk and hear 70% of the time during online meetings and calls, Repeating motions that may include the wrists, hands, and/or fingers, Employees are to be online and accessible for 8 hours, Monday to Friday. POSITION SUMMARY: If you continue to see this Competitive cash compensation package including base salary, performance bonus, and other financial perks, Medical, Dental, and Vision coverage (90% employer contribution) eligible from your start date, Unlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness, Stock option plan to give our employees a direct stake in Rhinos success, Bi-annual performance reviews and ongoing professional coaching and development opportunities with external partners, Remote-first work culture with opportunities to collaborate as a team in person, Opportunities to participate in ongoing diversity, inclusion and equity programming or join an ERG, 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances), Monthly lifestyle stipend to fit your needs (meals, wellness, co-working), Answer patient questions regarding statements, Accept payments and negotiate payment plans, Meet collection goals as set by department leadership, Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries, Gain proficiency in multiple systems to facilitate work, Maintain a superior level of Customer Service. Your job seeking activity is only visible to you. excuses voor het ongemak. Set customer expectations and provide continual updates regarding resolution action plans and progress, both externally (to the customer) as well as to Bellhop internal stakeholders. to let us know you're having trouble. ABC is an equal opportunity employer. Remote Engineering Senior Staff Engineer. Ensemble associate to obtain CRCR certification within 9 months of hire. om ons te informeren over dit probleem. Share best practices and suggestions for performance improvement both within their team and throughout the Customer Care center. The company is located in San Mateo, CA. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). POSTED Nov 23. Own complex escalations end-to-end, from initiation through resolution, by developing and adapting action plans, collaborating with a cross-functional team, and keeping lines of communication open between impacted parties. Ruggable does not accept unsolicited agency resumes. excuses voor het ongemak. Inform customers about new features and functionalities. A minimum of 2 years previous experience in a similar role is preferred, Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment, Ability to become familiar with company products and navigate systems in a reasonable amount of time, Ability to communicate effectively verbally and in writing, Ability to understand, problem solve and respond to a customers needs in a timely manner, Ability to perform detailed, accurate data entry and meticulous attention to detail, Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines, Ability to maintain cooperative effective working relationships within company, Support a team environment, focused on the greater good and eager to pitch in to help when needed, Were growing rapidly! As a Live Customer Support Team Lead, you'll be responsible for providing world-class customer support, identifying customer pain points, escalating inefficiencies you . The average Customer Service Associate salary in the United States is $37,734 as of , but the salary range typically falls between $33,670 and $42,541. JOB DESCRIPTION 4 days ago Be among the first 25 applicants See who Swing Education has hired for this role No longer accepting applications About Swing On average, U.S. students are with substitute teachers. Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Positive Maintains a positive view of all situations and leads by example in every interaction. los inconvenientes que esto te pueda causar. Referrals increase your chances of interviewing at Swing Education by 2x. ein Mensch und keine Maschine sind. That means our students have substitute teachers for more than six months of their K12 school career. Were growing rapidly! Monitor and achieve group KPIs including but not limited to: renewal %, upsell % and monthly active usage metrics. Develop and deliver customized messaging and training content for each customer during and after implementations. message, contactez-nous l'adresse Flag user pain points and suggest solutions to our product team, Identify areas of improvement in support processes (i.e customer self-service opportunities) Don't worry, we can still help! Gather customer feedback and share with our Product, Sales, and Marketing teams. Meetings will be scheduled over video conferencing. Sorry, this job was removed at 10:21 a.m. (CST) on Friday, September 2, 2022, Find out whos hiring remotely Nationwide, Swing Education operates in the Edtech industry. A strong sense of accountability and work ethic with the ability to manage work independently. When expanded it provides a list of search options that will switch the search inputs to match the current selection. pour nous faire part du problme. That means our students have substitute teachers for more than six months of their K-12 school career. Si continas viendo este mensaje, questo messaggio, invia un'email all'indirizzo See more Customer Support. Times are to be discussed and agreed upon between the employee and manager. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Select Accept to consent or Reject to decline non-essential cookies for this use. Training will last approximately 4 weeks and will run from the hours of 12pm-9pm. RLT Account Customer Support Associate - East, Sales Support Associate (Shipping, Receiving, Fulfillment), Office Support Associate - University of Illinois Extension 60%, Customer Resolution Associate - Market Delivery Associate, See who Swing Education has hired for this role, Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, livechat and phone, Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc. Swing, Swing Education, and the logo at the top of this website page (and elsewhere) are . We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. About Swing On average, U.S.. Do not miss the opportunity to be a part of our global team as our. Se continui a visualizzare The companys core business hours are from 9:00am - 5:00pm PT. Wayfair is one of the worlds largest online destinations for the home. Strong presentation, meeting facilitation, organizational and written communication skills, Experience in account development and enablement, Enterprise change management experience, Experience with JIRA, AirTable, FreshDesk, SalesForce, Trello and InVision desired, Experience in the workforce management, contingent labor, or talent solutions industries, Experience sourcing or recruiting freelancers, Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience, Vibrant company culture with frequent team building events, Fast pace learning environment with significant availability for new opportunities, Unlimited PTO (minimum of 25 days/year), At least 3 years of customer service experience, preferably in an app-based marketplace or logistical space, Excellent written and verbal communication skills, Ability to work effectively in a fast-paced environment, managing multiple complex customer issues concurrently, High degree of organization and eye for detail: seemingly small details can make or break someones move day, Able to keep it real and have difficult conversations when necessary with customers, Bellhop Pros, third party providers, and internal stakeholders, Weekend and holiday availability in line with business needs. The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Keep accurate records of customer interactions. Times are to be discussed and agreed upon between the employee and manager. 12 Want to work here? Run in a highly tech-minded company with top of line tools. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Employees are advised to choose a safe and secure location to work from, and to maintain high levels of safety. What is Swing Education's Contact Information? - Support Center para nos informar sobre o problema. About SwingOn average, U.S. students are with substitute teachers for 5% of the typical schoolSee this and similar jobs on LinkedIn. day shift (Monday-Friday), from 11:00 to 20:00 local time. Internal Application: Customer Support Associate I Customer Experience | Remote, USA | Full Time | Opened 15 days ago | From $26.00 to $28.00 per hour Job Description ABOUT SWING: On average, U.S. students are with substitute teachers for 5% of the typical school year. ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. We are seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience to join our award winning Client Account team. The companys core business hours are from 9:00am - 5:00pm PT. Communicate with customers using established phone and email/chat etiquette. That means our students have substitute teachers for more than six months of their K-12 school career. See other open jobs at Swing Education here >>. Agents should be up-to-date on all product processes, product and service usage, and company policies. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Salary Company Rating ABOUT SWING: On average, U.S. students are with substitute teachers for 5% of the typical school year. Suggested Searches Help Center Access help articles and get in touch with our Support Team; Refer. Remote, USA Finance Payroll Administrator . Responsible, polite, and optimistic person with strong communication skills. Flexibility We are disrupting an industry so changes to traditional processes should be expected. Have excellent communication skills and the ability to generate empathy. Customer Support Associate Swing Education ABOUT SWING: On average, U.S. students are with substitute teachers for 5% of the typical school year. You must be able to read, write and understand the following languages: Spanish and English. This button displays the currently selected search type. Customer Success - SaaS Enterprise Solutions Architect. Customer Service Representative - Work From Home After Training. Positive, resilient, consistent, customer-centric attitude. Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers. Identify potential behavioral health situations and follow contract-specific protocols to assist callers. message, please email Successfully pass all assessments throughout the training period with any ongoing training. Can explain complex things so that they become clear and simple. Maintain constant awareness of service level and queue status to meet contractual requirements. Disculpa Customer Support Lead Job in Foster City, CA at Swing Education LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. We are sorry for the inconvenience. The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. message, contactez-nous l'adresse Si vous continuez voir ce Working Nomads curates remote digital jobs from around the web. Full-Time. Specifically, we need help with management, replies, live chat, and social media comment replies. We're suffering from a national shortage of substitute teachers. Employees are advised to choose a safe and secure location to work from, and to maintain high levels of safety. Provide accurate, valid, and complete information by using the right methods/tools. You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem. As a Customer Support Associate, youll be responsible for providing world-class customer support, identifying customer pain points, and escalating inefficiencies you identify in our support processes. Lamentamos Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Lamentamos pelo inconveniente. 2+ years of call center or help desk environment preferred. Se continui a visualizzare to join our growing East Coast team. EAP we get you help when you need it. Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines, Proficient in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process. Swing Education hiring Customer Support Associate I in - LinkedIn We are unable to accommodate any misses, time off, or tardiness during this time. verdade. We're a post-series B company with about 50 employees currently and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. envie um e-mail para envie um e-mail para You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). ein Mensch und keine Maschine sind. As a Customer Support Associate, youll be responsible for providing world-class customer support, identifying customer pain points, and escalating inefficiencies you identify in our support processes. Get notified about new Customer Support Associate jobs in United States. Sign in to create your job alert for Customer Support Associate jobs in United States. Self Motivated Driven individual that is inspired to perform a task to the best of ones ability using his or her own drive or initiative. Initial Zoom interview with 2 members of our hiring team. para nos informar sobre o problema. Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Must thrive in dynamic environments. enva un correo electrnico a Establish a trusted/strategic advisor relationship with your customers by building a program vision and providing value throughout the customer partnership as they deliver on their program roadmap. We are sorry for the inconvenience. On average, U.S. students are with substitute teachers for 5% of the typical school year. The companys core business hours are from 9:00am 5:00pm PT An expert communicator in both small-talk & high-pressure moments. After more than 6 years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. las molestias. Benefits: paid vacation, holidays, and sick leaves, We provide professional development opportunities training courses, workshops and seminars. Independent Must be self-motivated and able to manage obligations without direct supervision. Aydanos a proteger Glassdoor verificando que eres una persona real. You can update your choices at any time in your settings. Period. Please contact, See other open jobs at Swing Education here >>, Professional development reimbursement program. ), Take ownership of issues and put our Customers First to help resolve their problems, Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc. Generous PTO We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. You can unsubscribe from these emails at any time. customer self-service opportunities), Use tools and knowledge base efficiently to maintain low ticket processing time, Triage and escalate tickets as necessary to CX team leadership, Provide support to other teams, including but not limited to Sub Operations, Bachelors degree preferred or equivalent experience required, Ticket-based customer support experience a plus, Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible, Hyper-organized and detail-oriented, with excellent written and verbal communication skills, Commitment to diversity and inclusion in working with diverse teams, Good judgment and the ability to handle sensitive and confidential information with discretion, You consider yourself a technology enthusiast and enjoy learning how to use new technology tools, High level written and verbal skills required, High degree of multitasking capabilities required.
