The idea behind these values is to give employees a sense of purpose and help them identify with your overarching objectives. This section should include all days off as well as any special allowances, such as bereavement leave, jury duty, and military leave. 1 0 obj Have newcomers shadow experienced staff for a set period of time (ex: 1 week, 2 weeks) or until they've proven they're comfortable on their own. A restaurant employee handbook template is a template that will help you create a comprehensive employee handbook that centralizes your restaurants policies, guidelines, and processes. To print your template, click File, then Print., Free industry reports, checklists, templates, guides, and more, The latest restaurant trends delivered straight to your inbox. As the people closest to your employees, theyll have the best insight into appropriate workplace behavior and procedures. This includes piercings, tattoos, nails, hair, facial hair, dress code/uniform, and shoes. Need help putting together a helpful and engaging restaurant employee handbook? Take the time to explicitly define what constitutes harassment or discrimination and then outline your official procedure for reporting complaints. What is a restaurant employee handbook? This section might be more important in the restaurant business than in most other areas of business. It helps employees understand their rights and responsibilities, and it also protects both parties from legal issues. Covering the dress codes is essential when onboarding new hires. Shipping Information. Recommended Download: Free Restaurant Time-Off Request Template. After all, this is a document that will be used as a reference point for your staff, so you'll want to make sure they can easily find the information they need. Because no two restaurants are the same, you can fully customize the information in this template to fit your unique needs. We are confident that you will find this to be an exciting work environment that . The restaurant employee handbook: sections to include. 8 0 obj Organize all your staff, their skills and store all employee records. In addition to saving you time, a template can also ensure you dont accidentally leave crucial sections out of your handbook. First impressions are always important. Incorporating a table of contents, charts, images, and maps is a great way to make information more accessible. Find out more by reading our. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts, hotel, shipping, and industrial supplies. Free Restaurant Employee Handbook Template | Sample - PDF - eForms While this is no substitute for on-the-job training, this section can serve as a valuable reference point during employee onboarding. Serve drinks faster and sell more top-shelf upgrades with the POS built for bars. Check your local and state employment laws or ask an employment attorney for more information. Your mission statement is the guiding light of your restaurant, the 'why' behind your business, and the 'how' you're going to achieve your vision. You don't want to dive straight into an employee's roles and responsibilities. If you have employees who speak languages other than English, it's essential to make sure that they understand your policies and procedures. As the age-old saying goes, the customer is king. It also requires employers to keep accurate records of employees' hours worked and wages paid. It has enough detail to cover the main typical . Pair new hires with mentors. Follow these simple steps to start using this restaurant employee handbook template: Create an engaging, effective employee handbook by downloading this free template today. If a manager lets a server who forgot their tie slide for a night, it sets a precedent that no one needs to wear their ties. This will make everyone who joins feel part of a team that values their work. Whatever you decide, make sure you've outlined everything in writing. You should mention any anti-nepotism policies you may have to ensure fairness in hiring and promotion. Spend 80% less time on restaurant scheduling. Considerations for Your Restaurant Employee Handbook - Indeed Vacations are not accrued after five years of continuous employment. Whether or not you choose to do so depends entirely on your business model. Having regular trainings, an appendix, or another book of reference material is a sure way to guarantee your staff has access to all the information they need. Since its very common for restaurants to employ part-time workers, and since youre covering many job functions, your employee manual needs to cover any applicable national employment law to protect your workers rights. You should use your restaurant employee handbook as a place to elevate the job and all its perks, and send out reminders throughout the year to help your staff take full advantage of their benefits. After 40 years of age, employees accrue one week of vacation credit for every six months worked. As a result, we've included important information regarding wages, hours, vacation time, leave for sick employees, health insurance coverage, etc. If your policies are not in compliance with the law, this could spell big trouble later on. Another tip to make your handbook a page-turner? Need a hand creating your restaurant's core values? Without proper vision care, many jobs become difficult or impossible to perform safely. Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Some things you could consider: Harassment comes in many forms and can happen in any environment. There's no need to recreate the wheel from scratch. She likes telling stories, meeting new people, and being a word nerd. Turn more tables and delight guests with a POS built for family style restaurants. 2023 Electronic Forms LLC. This section outlines important employment policies, including: Keep in mind that many of these employment policies will vary depending on where your restaurant is located. I'm D.J., 7shifts' resident Content Writer. They will assist you with submitting feedback and resolving any issues.". Set goals for every new team member from the beginning and you will encourage them to perform to their best, and incentivize them to work with you for longer. Deputy is not responsible for the content of any site owned by a third party that may be linked to this article and no warranty is made by us concerning the suitability, accuracy or timeliness of the content of any site that may be linked to this article. How to Create a Restaurant Employee Handbook - WebstaurantStore Increase beer sales and reduce spillage with an intuitive POS breweries love. It even enables staff to request time off or date switches. Your restaurant employee handbook should be the place where all systems are laid out. Even if you know the minutiae of what needs to go into an employee handbook, it can still be hard to envision what its supposed to look like once everything comes together. In this guide, we'll walk through the steps to creating your own and highlight a few key sections to consider including in your restaurant's . With hundreds of thousands of products available and millions of orders shipped, we have everything your business needs to function at its best. This Employee Handbook, combined with an on-the-job training course and training manuals . Simple to set up, easy to use. endobj Though a sensitive topic, it is extremely important to have a section dedicated to harassment and discrimination so that employees feel safe and comfortable in the workplace. They remember just 10% of it. Dress codes and uniforms are a common practice in the hospitality industry. All employees are required to submit daily schedule requests via email by 2 pm each Friday afternoon. Welcome to Harry Caray's Restaurant Group (HCRG)! Where your core values are the 'dos' of the job, code of conduct is more on the side of the 'don'ts'the professional expectations you set for everyone. As Union Square Hospitality Group's CEO Danny Meyer puts it, 90% [of the battle] is hiring, 10% is training. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run. Spend less time on administration and more time on growing. This is the part that employees will probably pay the most attention to so so take your time with this section. We ask customers to maintain 6 feet between themselves and others when dining inside. These sections usually go under the heading of Benefits or Policies. This document is a sample of an employee handbook based on a template prepared for restaurant owners by the PA Restaurant & Lodging Association. Here's an example: "In the event of a fire or other emergency situations, please follow these steps", 4) Do NOT attempt to enter building until instructed, 7) Wait for instructions before leaving scene, 9) Return to work after receiving clearance. Here is where you should outline exactly what is and isnt appropriate attire for work. Webinars and trade shows with industry experts and Planday specialists. Start by writing a list of your own personal and professional values, and you'll see that many will overlap with the vision you have for your restaurant. If possible, dine outside on patios or balconies. Or maybe you have different types of positions within your organization, such as managers vs. servers. Okay, that might be a stretch. How to Create a Restaurant Employee Handbook (Free Template) - Eat App Having this in writing ensures all staff are held accountable for their behavior and performancethe good and bad. Create an official, attorney-reviewed document. 2. Often, they are seeking better pay, competitive restaurant benefits, and safer working conditions. It can go by different names, such as anemployee manualorstaff handbook. endstream It's about more than just helping people find their dream job, it's about helping them learn to love their job as it is now. Moments of Truth (Scenario) A potential guest leaves their house expecting a relaxing wonderful dinner at our restaurant. Katie is the Director of Content Marketing at Deputy. Shorts and skirts above the knee are acceptable; however, shirts covering the upper arms are preferred. The purpose of a restaurant employee handbook is to provide employees with information about the company, employment policies and procedures, benefits, and more. You should also include additional instructions: "New Employees must attend a mandatory one-hour orientation before their first day of employment. Your employees' understanding of the handbook ensures they know how to properly conduct themselves at work, saves management from answering common questions, and legally protects the restaurant if there is a dispute over restaurant policies. While it does not apply to all employers, it is especially important for employers with 15 or more employees. A restaurant employee handbook template is a template that will help you create a comprehensive employee handbook that centralizes your restaurant's policies, guidelines, and processes. This section can include: Of course, this is not an exhaustive list of restaurant employee rules. Among other things, your restaurants employee handbook should cover everything from applicable labour laws, dress code and safety policies to your code of conduct and rules around holidays in short, anything that concerns your employees working conditions. For example, some states require paid sick leave, but others do not. Get Your Employee Handbook Template Recommended Reading: Restaurant Employee Turnover by City and State + Restaurant Retention Playbook. $29 per month - Cancel anytime. Be as clear and concise as possible. Turn more tables and delight guests with a POS built for family style restaurants. Including health and safety resources in your restaurant employee handbook will help your team be prepared for any future diseased outbreaks or unexpected accidents. endobj This information is focused upon creating a safe, Read the instructions for the overall document on page 2. xVn@}G?#DeJQ$.nKM*E!!Fn}g (Y;|3^:[p~ Q/sd Your handbook is an essential communication tool to help day-to-day operations run smoothly. Look for restaurant-specific handbook examples to have the most relevant model. It also serves as an effective tool to communicate with customers about what makes your restaurant unique. If your employee handbook is nothing but a long list of donts, employees eyes will start to glaze over real quick a situation that Chilis Bar & Grill found itself in just a few years ago. It dictates your workers behavior, lets them know how the company operates internally, and provides everyone employed with the benefits of what your business offers. Most restaurants still rely on a whiteboard or communication to assign tasks, which can lead to errors and a lack of accountability. E. C. C. Budd's, Inc. and Taste Budd's Cafe, Inc. PDF EMPLOYEE'HANDBOOK' - Matteo's Casual Italian Restaurant It should be flexible enough to accommodate both sides' needs while still encouraging everyone involved to make the best choices for themselves and the company. In any case, it's always best to consult counsel about legal requirements beforehand. Once youve completed each section, delete any remaining red text, as well as the cover page and this instructional page. California, for example, doesn't allow a lower minimum wage for tipped employees; instead, restaurants must pay tipped employees at least the state minimum wage of $11 per hour. Hi! Therefore its absolutely essential to have an attorney review this section to make sure you are in compliance. For a customized handbook, the SHRM Employee. It might sound like a matter of course, but there are still some restaurants out there not living up to the legal requirements which will cost them greatly if found out! Using a New Hire Checklist for Restaurant Employee Onboarding - TouchBistro A Menu for Protecting the Health and Safety of Restaurant Workers 3 Kim's Story Kim has worked full time as a waitress at a restaurant since she immigrated to the U.S. five years ago. But if your employees choose to consume sandwiches, main courses or expensive wines on a regular basis, then you will lose money! Explain how this new job will benefit them both in the short and long term. Here, you should cover all aspects of restaurant payrolls and benefits, including: This section can be tricky because employee compensation, benefits, and payroll can vary wildly depending on federal, state, and local laws. TouchBistro is an all-in-one POS and restaurant 3 tips for writing an engaging employee handbook, Who should be involved in the creation of your handbook, A free, ready-to-use template to build your own handbook, Accommodations for persons with disabilities, Free industry reports, checklists, templates, guides, and more, The latest restaurant trends delivered straight to your inbox. Whether its chowing down on camel burgers in Morocco or snacking on octopus dumplings in Japan, shes always up for new food experiences. Finally, because our template comes with prompts and examples, it can help you write an engaging guide that employees will read and reference time and again. Keep in mind that the introduction should be short and to the point to keep your employees' attention. PDF Restaurant Employee Handbook - eForms To help you get organized, download our free template and get cracking on your own restaurant handbook today. Subscribe to learn why. However, the most important aspect of this section is actually that you will avoid theft! Introduction/Welcome Letter: Many employee handbooks start with a letter to welcome the new staff member and introduce them to the philosophy of the company. It should also cover what to do when daily operations are interrupted, such as in the event of emergencies. 3) Make use of a restaurant employee handbook template. As a result, they feel well-prepared and confident on their first day of work. Integrate with your payroll, POS and HR software. Nitc-,I7Aq:dBGjooeueK6n2uuij*}m'u8ZCq"J_V268AI?)S:fA ;?fd.b8KW2 Make sure your restaurant employee handbook has a closing statement that requires staff to acknowledge and sign the document. <> 7shifts Restaurant Scheduling Software. This is a good place to put your mission statement and important core values and beliefs. Finally, and perhaps most critically, it functions as a protection for both you and your staff members in case of potential legal disputes. Use you instead to make it feel less abstract or passive. How to Create a Simple Restaurant Employee Handbook - RestoHub Upon hiring, you give this operating and HR bible to employees. Tutorials that covers the basic and advanced use cases. % Keep your handbook in plain sight. Many employee handbooks start with a letter to welcome the new staff member and introduce them to the philosophy of the company. A signature page to be returned and indicate the employee fully understands the information contained within the handbook. Before you distribute your restaurant employee handbook, have a lawyerpreferably one who specializes in employment law or restaurantsgo through it and ensure your best interests are protected. Your core values should be included on job listings and discussed in interviews, as they give every potential employee an idea of what it means to work for you, and you can see how they respond to such values. See how Planday can work for your business. Manage your capacity and make every guest feel like a VIP. Download your customizable template now to start your own handbook for your restaurant! All Rights Reserved. This is especially important for key policies and procedures that all employees need to be aware of. 2018-12-11T15:57:32.790Nacole Majors Then you don't have to peer over their shoulders waiting for them to hit a wrong button. Our full list of benefits can be found here. Having clear and detailed policies around these topics can help avoid confusion, as well as ensure that all employees are treated fairly. 4.7 (867 reviews) Start free trial The words 'employee handbook' are enough to make any new hire quiver. Heres How Four Restaurants are Fighting It. 1. <>>> Here's how to write a helpful and engaging restaurant employee handbook. The download is a simple Word document that you can modify as necessary. Delight guests and secure future revenue with modern gift cards. How to Write a Restaurant Employee Handbook - Toast Keep the tone as welcoming and positive as possible and explain the rationale behind certain policies this will foster stronger employee buy-in. Wage Inequity is Plaguing the Restaurant Industry. You should provide staff with information about all the major platforms theyll encounter, which may include: In addition to answering FAQs, you should also point staff to resources that can help to provide additional support. The process for raising grievances in the workplace. Either way, youll want to ensure your staffs look is on brand. These values must align with your mission statement, and they're often used to explain why certain policies exist. ", "We believe that part of being a good employer means offering benefits like health insurance, retirement plans, paid maternity and paternity leaves, and more. Streamline FOH-BOH communication to deliver a seamless dining experience. You may want to add more details into this introductory paragraph depending on your industry or business model. While you dont necessarily have to have a professional graphic designer on hand to create the handbook, youll want to format it in a way that makes it easy to read and refer back to for key info. And when you start with this information on day one, you set a positive tone for your work culture that can help reduce employee turnover in the long-run. It also gives you space to touch on team culture so you can give your employees a sense of your restaurants mission and what makes it unique. endobj Lately, she becomes tired very easily, gets lots of headaches, and feels joint pain and fatigue. It should help both sides understand what they need to do to get the most out of the relationship. For example, if one of your values is sustainability, employees should be mindful of minimizing their impact on the environment. 2 0 obj Check out these two examples for an idea of how to write yours: "We expect all members of our team to treat one another respectfully at all times. If everyone knows and respects your core values, your customers will benefit from a consistent service, and your employees will better understand their duties as you all work towards achieving collective and individual goals. The ADA is a civil rights law protecting individuals from discrimination based on disability. Then, you can decide what type of policy works best for your particular situation. Payment Information. For your restaurant employee handbook's core value section, it needs to sound genuine over preachy, inclusive over dictatorial. Get up to speed with industry insights and tips and tricks. Better training for happier employees Use this template to help establish restaurant employee rules and guidelines and build a custom restaurant employee handbook. Without team members to fill your most important roles, service is deeply impacted. In addition to your employee handbook, setting Key Performance Indicators (or KPIs) are another valuable tool in strategic planning for a budding new restaurant. However, some elements are relevant to everyone: Normally, it will be quite clear to you what standards you need in this section, as this has much to do with the look and style of your restaurant i.e. Don't forget your systems also include your POS and shift scheduling software, so use our free guides to explain the different technology your employees will use. Then you can talk about free or discounted meals, employee benefits, holidays, and other perks you have in place like team-building activities and social events. This shows that you take harassment seriously, and it will empower any victims to come forward and voice their concerns without fear of retribution. Lets be honest, a banana or a cup of tea once in a while wont hurt your restaurant. Its imperative that your employee handbook keep up with the latest information in order to keep all employees well-informed. The restaurant dress code should be included in the employee handbook and reviewed with all new staff members. <> But it will help get employee-manager relations off on the right foot, and show new staff they have the training and support from their team to learn and grow. These include things like shift hours, days off, breaks, employee meals, etc. While putting together a restaurant employee handbook may seem like a lot of work, you likely already have a lot of this information documented as part of your restaurants human resources files its just a matter of bringing it together in one place. Start your free trial today. Unlike the general policy changes mentioned in Section 1.3 of this Handbook, which may be amended, modified, or terminated at any time, the policy for at-will employment in this Section is considered immutable except for a situation wherein it is modified via a signed, written agreement between the Employer and the employee at issue. Having employees sign and turn in a legal document stating they read and understand the handbook is important for ensuring they know its contents. Make sure to keep things simple when describing your benefits. To stay in line with the point made above, your customer service standards need to be taken seriously. EMPLOYEE POLICIES AND PROCEDURES HANDBOOK - Canadian County, Oklahoma <> Delight guests and secure future revenue with modern gift cards. Thank you for choosing to join our team. If you need legal advice on your restaurant's policies, we recommend contacting an employment attorney who can help you create a comprehensive handbook that addresses both legal concerns and practical matters like employee relations. Your core values are the everyday standards set for your employees, whether they're serving customers or working together as a team. Give your restaurant the team management tools they need to be successful. 16 Tips for Making a Restaurant Employee Handbook - Sling Manage your dining room and your wine shop with the all-in-one solution wineries prefer. The following are some of the main points that must be included in an employee handbook: Think of your employee handbook as a welcome to your restaurant. This will help protect yourself from any potential lawsuits down the road, but it can also help educate new hires on how they should behave in your restaurant. Keep it short and sweet. Plus other ideas for inspiration. While theres room for creativity with some parts of your employee handbook, this isnt one of them. You want your employees to know that you take this topic very seriously so make sure they know that their complaints will be received and acted upon. An additional disclaimer stating that the policies outlined are subject to change. Restaurants can never afford to let their guard down. Now, since you have to take several job functions into account, for example chefs, waiters, bussers, and dish washers, you need to have the corresponding number of appearance standard sections in your handbook.
