Benutzen Sie nicht FlixTrain. 5.3 Tickets can be paid using different payment methods, depending on the booking site: 5.4 On the Internet: Debit/credit card (Mastercard/Visa/Amex), PayPal, Swish, Apple Pay, Google Pay, instant bank transfer, iDeal, Postfinance, Carte Bleue. * This provision does not apply to passengers having tickets with open travel dates, as long as no departure time is set, with the exception of passengers who have a season ticket. This FlixTrain was meant to drive to Basel but during the journey was CANCELLED in the segment Karlsruhe-Basel. Booking fees and service fees are non-refundable. If the instrument in question (including its case) is larger than the stipulated size of carry-on baggage, it must be carried as special baggage. (carry-on baggage, other baggage, additional baggage). Availability and baggage charges vary depending on the route, line and time of booking. In the event of a breach of essential contractual obligations, however, the obligation to pay compensation is limited to typical, predictable damages. Seats will be assigned automatically unless a seat reservation is purchased. 16.2.3 For cancellations and delays in accordance with Regulation (EU) No. Unser Ziel ist es, Dir einen einwandfreien Service rund um Deine Fahrt mit dem Zug zu bieten. DB Regio - https://www.bahn.de/agb With daily routes, you have the opportunity to travel comfortably and with ease, at an unbeatable price. 16.2.4 A refund will not be given if the passenger did not travel or the seat was assigned or purchased free of charge. During late 2019, FlixTrain announced plans to launch its first service outside Germany via a new service in Sweden, covering both Stockholm - Malm, and Stockholm - Gothenburg. Despite staff being on the train, they clearly don't know how to do their job - there was a very obnoxious group drinking and being extremely disruptive the whole journey and the staff would not remove them from the train. Clause 13.5.1). Waiting on my reimbursement and will soon go to Konsumentverket. What to do if your flight is canceled or delayed - The Mercury News 17.1 No liability shall be undertaken for items forgotten or otherwise left in the train. 2021/782 of the European Parliament and of the Council dated April 29, 2021 on the rights and obligations of passengers in railway traffic (recast). The girl only said train was not cancelled; but there was no train at the scheduled time and no way to get information. Slightly different dimensions are permitted if the size of the luggage item does not exceed 160 cm in total height, width and length. I submitted a passenger rights claim and received a 25% compensation, which of course did not make up for my inconveniences. Improper use exists if the emergency brake or other safety devices are actuated without the intention of averting danger. 13.8.2 Due to limited capacity, bicycle spaces must be booked early. 14.3 Compensations will only be paid if the amount due is higher than EUR 4. Simply contact our service staff. There are no coach numbers so it is pretty confusing finding your seat. 13.1.1 In principle, only items that passengers can load, unload or reload themselves at the same time may be taken along. We are always interested in finding an ideal solution for the problems of our passengers and to satisfy our customers above and beyond the passenger rights. In case a passenger has brought an additional piece of luggage without purchasing it FlixTrain is entitled to charge the passenger 90 SEK for the additional luggage. Transport of wheelchairs, walkers, or other orthopedic aids must first be confirmed by Customer Service via telephone or via email, see contact information below. These conditions can be viewed at the following link: https://global.flixbus.com/general-terms-business-and-booking-conditions. If yourregisteredluggage is lost or damaged during your trip, you have a right to compensation, unless it was inadequately packed, unfit for transport or had a special nature. This cancellation voucher is valid for 12 months from the issue date, and entitles the passenger to make a new booking within this period up to the value of the voucher. The vehicles are used to transport passengers. All passengers in the bus route have the right to be adequately informed during the entire trip. Worst train I have ever seen, can not open the windows in summer and No air condition. one stroller per passenger). 9.6.5 passengers who demonstrate the willingness to resort to or who engage in violence. How will the management of the new Flixtrain company from FlixBus work? In such cases, the on-board personnels instructions must be followed. You can't rely on that company. In accordance with Article 14 (2) of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, attention is drawn to the existence of the OS platform operated by the European Commission for resolving consumer disputes resulting from an agreement or contract concluded online. There is no entitlement to approval or redemption of the affected voucher. Extra luggage must be purchased before commencement of the journey. 6.3.1.1.3 After unsuccessful collection efforts by Flix, claims will be passed to an external service provider for further processing. 5.5.4.2 For customers who choose a fee-based payment method, a payment fee and a sales tax (VAT) will be applied, which is equal to a certain percentage of the total cart amount. ; Refund Processing/ Refund - Action Required - Before we can process your refund we may . Therefore, please do not hesitate in case of inadequacy during your trip, to get in touch with us. The instructions of the transport and operating staff must be followed. 5.6.2 For voucher campaigns carried out by Flix within the scope of marketing activities, the acquisition and use of vouchers are limited to three vouchers per person. If passengers choose to continue their journey with the delayed bus, they are entitled to a price refund: If the trip is delayed for more than 20 minutes, they have the right to a 50 percent refund of the ticket price. All-In-One Service. Never heard as many automatic voice messages in my life as during the 1h I queued for telephone support. To remove passengers from your booking, click on "Edit/Remove Passengers". Passenger Rights FlixTrain 18.2 In accordance with the generally applicable conditions, FlixTrain is liable for the death or injury of a passenger and for damage to property worn or transported by the passenger. You can add new checked or special luggage at any time. The provisions of Article 9 (Increased Fare and Denial of Carriage) apply. 6.5.7.6 The commercial use and, in particular, the resale of vouchers is not permitted, and will be penalized by Flix by means of the suspension of tickets and/or the assertion of damage claims. My bus is late. What can I do? - FlixBus There is no general entitlement to the carriage of more than one piece of baggage. FlixBus & FlixTrain on the App Store Fourth of July Travel: What to Expect This Weekend - The New York Times Cancellation Policy overview | FlixBus 6.5.1 A maximum of one voucher may be redeemed per booking. When i confronted them with the issue they told me they are sorry about it and if i book alternative transport they ll pay for it. enough that the train for unknown reasons left 1.5 hours earlier, there were stations on the way that were not in the plan! 12.8.4 Bicycle trailers must be foldable and transported folded. United Airlines CEO: FAA to blame for Newark delays and cancelations Per Mail erreicht man FlixTrain unter service@flixtrain.de. In any case, FlixTrain shall make every effort to provide the assistance in such a way that the person with a disability or the person with limited mobility can carry out their trip. Tandems or tricycles are not carried. Cancel or change your ticket FlixBus People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The transportation in a wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. Disabled persons and persons with reduced mobility shall notify the carrier at least 36 hours in advance of their special need for assistance and arrive at the agreed time prior to departure (maximum 60 minutes prior) at the designated location of the bus station. This also applies when the Inspection Fee is paid immediately and in full. The total ticket price stated in the online shop includes any payment fees that are charged by third-party providers for the payment method chosen by you and which have to be paid by you, as well as statutory value added tax. If you select one of the payment options offered here by RatePAY, you consent to the disclosure of your personal data and the order to RatePAY in relation to your order for the purpose of identity and credit verification, as well as contract processing. A request for assistance while getting on, off or changing trains can be made at the Mobility Service Center. They also are not allowed to refuse making bookings or issue tickets or remove the person from board of a vehicle due to a passenger's disability or due to his reduced mobility. This applies in particular to tickets which are: 9.1.2 torn, cut or otherwise severely damaged, soiled or unreadable, so that they can no longer be verified; 9.1.5 used for purposes other than the authorized trips; 9.1.6 expired due to passage of time or for other reasons. This claim for compensation and any fare refund does not exclude the right of the passengers to pursue, in accordance with national law before national courts, claims due to disadvantages that they have suffered due to cancellation or delay of the regular services. Service FlixTrain 17 reviews 5 helpful votes Flixtrain 4 years ago Save While recently traveling through Germany I noticed the flix train traveling around. The assistant will meet you at a designated meeting point, or outside the trains door, to guide you. Time changes are always taken into account. No air, overbooked, over an hour late and overall just plain uncomfortable and miserable. 12.5.2.1 Musical instruments are considered as special luggage. We had to then book another DB train and this cost us 5x the price which Flixtrain is now refusing to refund.The trains are very old and need repairs. In long-haul transports, carriers and terminal operators within their respective areas of competence must assist disabled persons and persons with limited mobility. Discount vouchers with a percentage value or vouchers for a free ride can be redeemed for the ticket fare only. Children traveling alone may not travel on overnight services. Schlechter Service, Zug hat keine Klimaanlage, selbst bei 30 Grad drauen. 12.1 FlixTrain trains are generally long-distance trains. The traveler has the right to prove that only minor damages or even the absence of damage occurred. It was my first and last experience with this service for sure. 8.1 Tickets used in violation of the fare and carriage regulations are invalid and may be confiscated.
