Thank you all in advance for any contact information you can provide. Put your phone on speaker, muffle it a bit and do something else while you wait. @kazu and @cruisepro19, my condolences to each of you on your loss. Copyright 19952023 The Independent Traveler, Inc. Room Service is only a phone call away. Pressed #6 (Guest Relations) whenprompted then waited on hold for 1 hr 45 mins to get a rep. Interaction with Debbie as resolution specialist Holland America Line, Holland America Line - Guest Relations staf, Holland America Line - Fraud and cheating, Holland America Line - Unsanitary eating conditions. Language. My mom and I are taking a HAL cruise this Fall 2022 and would like to transfer his credit to her. Others simply go with a more traditional suit and cocktail dress. Even after the injury, our feelings about HAL generally were positive. Then be nice even if you feel like pulling your hair out and screaming at a glass shattering level. This topic is now archived and is closed to further replies. The alternative is to book direct with the cruise line, spend lots of time on hold, and lose out on thousands of dollars of OBCs and other amenities. Remember me (Optional) I suggest that in your emails and discussion with the cruise line staff you not use the word "negligence" as I agree that this will probably get your issue sent to legal. PDF Contact Information for Travel Professionals Add Cruise Critic's Community Forums to your iPhone's Home Screen! That is such bs. Amazing places deserve to be shared with others - why not Write a Review! By proceeding, you agree to Cruise Critics. Amazing places deserve to be shared with others - why not Write a Review! We ended the cruise by being persistent with the Hotel Manager and Guest Relations Manager, and Holland . It was really a simple question. Copyright 19952023 The Independent Traveler, Inc. This review was chosen algorithmically as the most valued customer feedback. Powered by Invision Community. in the emerald city, You will be able to leave a comment after signing in. richwmn - it is encouraging to hear that a friend of yours did receive a reply through the Guest Relations email address. Got a nice HAL rep who verified my claim, after waiting on hold for another 5 mins, that the claim had finally been approved and was pending in the Reimbursement Dept along with many many other claims waiting to have a check produced. We are separate in ID, in room keys, and I should be getting offers (which I was, until recently) in case I want to take my brother or parents. Explorations Central (EXC) offers local insights, activities and cultural encounters that make your journey more engaging, vivid and meaningful. Primary Contact 19952023, The Independent Traveler, Inc. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. Any suggestions here? I would always encourage folks looking to provide any company feedback to do so in written form, rather than verbally or via email. After submitting our expenses to our travel insurance the insurance company, who did not cover a medium 3 figure balance, I submitted, by mail, receipts for that amount to HAL back on Nov. 24th for reimbursement. In speaking with Guest Relations, one Guest Relations employee said "no transfer or cruise credits" which I do understand in most cases. Loads of storage;the most we have encountered on any cruise ship. Add Cruise Critic's Community Forums to your iPhone's Home Screen! He also worked as senior beverage operations manager at Royal Caribbean and corporate director of dining operations at Carnival Cruise Line. Share your photos and videos with others to prove the truth of your words. Hours: Monday - Friday 7:00 am - 5:00 pm For inquiries regarding travel agency set-up and maintenance. The language barrier made it difficult for me to hear what was going on. Seattle, WA 98119 MARINER ID OR EMAIL ADDRESS. After submitting our expenses to our travel insurance the insurance company, who did not cover a medium 3 figure balance, I submitted, by mail, receipts for that amount to HAL back on Nov. 24th for reimbursement. Guest Services and Customer Relations would be one of the most difficult job on the ship however the working environment on board makes life easier and tolerable. I am assuming that you had no travel insurance since if you did this would cover your medical costs. I have tried the number offered, but that is only for personal consultants, which I do not have. If you booked directly and did not use a TA, I would send an email with the death certificate, details, etc. I hope you ( @cruisepro19 ) and your mother have a wonderful trip together. If it makes the OP feel any better, there are similar issues dealing with most cruise lines these days. So someone is manipulating my offers. Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. . While we are extremely sorry for the wait times when contacting Guest Relations, we, like most companies, are experiencing staffing shortages due to Covid which causes wait times to be longer than normal. Generally, a hard-copy letter has more "mileage" within a business than comments provided in a more ephemeral manner. I guess it is appropriate to say "whatever floats your boat", Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. I had stated that we could provide a death certificate, but that didn't seem to assist in any way. (Note: The spider lost the fight in the end). Also I am pretty sure that if you are given any monies from Holland America they will ask you to waive any and all other rights for additional damages and accept these monies as full settlement of your claim. Does anyone have any other phone number that might be more helpful? Click here to reload the page in order to enable certain features. As a reminder, your check will not come from Holland America, rather from Paymode-X. #1 Posted May 28, 2022 Hi Everyone, I've had a bit of a challenging time finding someone with Guest Relations who can assist me. Settling this claim will take forever if a cruise line can't even answer the phone, how can you expect any action? During that time, he also held positions as executive vice president, guest services, responsible for onboard operations; and senior vice president, guest commerce. Can you Just transfer so we can talk to someone who has the answer like last time. After college, he asked me, and my sister, if we would be interested in joining him in the travel business. Lines and paragraphs break automatically. Im 3 star, 6th cruise in 4/1/23, called Guest Relations or Customer service today. All selections are included in your cruise fare unless otherwise noted on the in-room menu. The wait on phone is upwards of an 1:45 min at times. So far, our travel agents efforts to make contact on our behalf via the Sales department have been fruitless. We are close to being 5 Star Mariners, and this is really annoying. We have been told in the past that those offers come from the casino. This lady on the phone today is telling me its the cruise consultant who makes the offer. This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Assuming that the OP's wife was assisted by the Medical Department on the Oosterdam, that type of documentation would be provided by the medical staff. Called Guest Services today on a Covid Quarantine expense from our April 2022 cruise. This is the best advice. Personal Cruise Consultants | Holland America Line This was before computers, and airline tickets had serial numbers, and were kept in the safe at the office. In 2018, she was appointed to the board of directors of MGM Resorts. He owned the business with my mother, and another couple. The job is chaotic; you have to be fast at what . jtopicz1, November 5, 2007 in Holland America Line. The sofa was soiled so much we wouldn't sit on it. #1 Posted September 13, 2022 How can I contact someone at Holland America to discuss compensation for the broken wrist that my wife suffered on the Oosterdam last month due to HAL's negligence. Much of Eurodam's decor is a nod to the line's Dutch heritage and the traditions of sailing from years gone by. Any other ideas? (I was having trouble blowing up the pic). Enrichment programs go on throughout the day including computer workshops and classes, cooking classes, fitness seminars and wine tastings. Group President,
Holland America Cruises! Powered by Invision Community. He honed his skills with the Tao Group in Las Vegas, where was beverage manager and sommelier across five high-grossing venues. Registered in England and Wales. The 360-degree Promenade Deck features traditional teak chaise lounges and plaid blankets that are reminders of the romance of sailing from eras gone by. See. 6/13/2023. File a Complaint Complaint Details Note that complaint text that is displayed might not represent all complaints filed with BBB. Announcements regarding emergency situations are posted on the Holland America Line website. . This will surely increase the credibility of your complaint. Our two favored agencies have been around for several decades and our favorite TA only has 9 years experience and I sometimes tease her that we are breaking her in :). @dhshultz, Maybe try the Mariner Society 800 5479139 and ask for their assistance. Above all, I hope your wife is coping with her injury and not in pain. How Do I Contact Guest Services by Phone? - Holland America Line co. Then after months and numerous phone calls I finally received a partial payment. You needed to click that you read and understood the contract before receiving the cruise documents. Is there someone in the corporate department who might be able to help you? Swartz holds a Master of Business Administration degree from Harvard Business School and earned a Bachelor of Arts degree in Economics from the University of Virginia. You will be able to leave a comment after signing in. Antorcha first came to Carnival in 2010 from Boston Consulting Group, a global strategy and management consulting firm, where he was a partner and managing director focused on clients in the travel and leisure industries. But why? I even had a hair on my breakfast plate. Has anybody had any luck with trying to extend a credit? Try this. This documentation with pics will have been endorsed in the appropriate signature blocks on said report by the captain, staff captain, hotel general manager, and senior (passenger) physician, and then would have been sent straight to HAL's risk management division in Seattle via electronic mail (after having been scanned by the SECO). I have never had this problem with HAL before. Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. Cruises on Holland America Eurodam start from 107 per person. When calling, be prepared to be on hold from 1 to 2 hrs to talk to anyone. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. But there are plenty of modern-day amenities and spaces that blend in perfectly including the rockin' Memphis-and-Motown band in the B.B. Like other posters have already stated, if you (the OP) start off with using the terms "HAL's negligence" in your future contacts with HAL, the matter will surely, and I'm not calling you Shirley, wind up in the legal dept. Elliot Advocacy has contacts for higher up personnel. Passengers on Eurodam follow suit with the majority of Holland America's passengers -- 60-plus, middle-to-upper income, well-traveled and open to new adventures. 450 Third Avenue West This was our first and last cruise on Holland America. Explore the Natural World with BBC Earth in Concert on board. Stendebach most recently served as VP food and beverage operations, Princess Cruises, which followed more than nine years at AIDA Cruises in a variety of positions, culminating as VP product development for AIDA, Costa and Costa Asia. Accident reports are classified as controlled documents. By Guest Service Representative (Former Employee) - Anchorage, AK - January 15, 2019. I can say without hesitation that now I fully understand why he'd come home and make himself a martini. Using the term negligence (legal term) is likely to get the claim sent directly to the legal department. The difference was my ins. Perhaps Guest Relations in Seattle, etc.? Take a class in our professionally staffed Fitness Center. Of course they would get the medical report, If HAL assumed responsibility for the accident you would think the pax would be compensated, Not sure how HAL acts under these circumstances. But as every day passes without resolution of this matter, our opinion of HAL diminishes. leaderpamela. Don't know what numbers you have tried already. We had bouts of no propulsion, power failures, contaminated water( we were flown home without knowing what the analysis showed), no ac (a tray of chocolates melted while on the table in our cabin),a small fire in the switchboard, cancelled excursions, and the list goes on and on. Vice president, food, beverage and guest services Office of the President. You may also wish to read the Cruise Contract in its entirety for information on medical treatment, liability and law suits. One suggestion: Do NOT have the start your interaction with HAL include the words "lawsuit", "attorney", or such. With 39 years in the customer service and resolution industry, Id caution you to keep your emotion in check when dealing with this issue. The complaint has been investigated and resolved to the customers satisfaction. Prior to joining Holland America Line, Antorcha was chief operating officer at Carnival Cruise Line, where he worked for nine years. For more information, visit Cruise Line Dress Codes: Holland America Line. Was charged a fee that I was told would be cancelled but it was not. Holland America Line salaries: How much does Holland America - Indeed Copyright 19952023 The Independent Traveler, Inc. Or, telling the vendor that if the claim isn't handled
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